Touch Lucky: Not Recommended
Touch Lucky is not recommended!.
Touch Lucky Casino REVIEW
Players from United States cannot play at Touch Lucky casino.
Review last updated - April 2022
Touch Lucky Casino runs on the Nektan platform and is licensed by the Gibraltar Gambling Commission and the UKGC. They provide a limited range of games from NextGen Gaming, Aristocrat, Nektan and NetEntertainment. Their site design is fairly plain in nature using white and purple. Their logo is their name with a horseshoe of the 'u'.
Below we highlight the terms that players should be aware of when playing with Nektan run properties.
Maximum Win Cap - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018
Dormancy Clause - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.
The Nektan license is non-responsive to player complaints submitted to this service.
For references see Nektan Player Issues
Deposit Method Restrictions:
Country/Regional Restrictions:
BONUS CODE:
Try another casinoTouch Lucky Casino state that it takes three days for a withdrawal on their website.
Maximum Withdrawal - None.
Minimum Withdrawal - £20.
15% transaction fee charged for Boku payment method.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers).
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
CLICK HERE TO JOIN NETELLER
Touch Lucky Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming and Net Entertainment. Check out our WagerWorks Software Review.
Game selections are as follows:
Instant |
Slots – 184 |
Table - 3 |
Email Testing Record
- January 2021 - No response.
- June 2020 - won't answer without an account.
- December 2016 - 9 hours 19 minutes
Touch Lucky casino hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Touch Lucky currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.
The following countries are disallowed from playing at Touch Lucky Casino: USA and its territories.
Contact Information:
| Email : | [email protected] |
| Phone : | 020 3651 4658 |
| Address : | Nektan Ltd. |
| 23 Portland House | |
| Glacis Road | |
| Gibralter | |
| Address : | Nektan Ltd. |
| 2.1 Waterport Place | |
| 2 Europort Avenue | |
| Gibralter |
Affiliate Program - Galaxy Affiliates.
Players from United States NOT accepted.
Touch Lucky does not accept players from the following countries: American Samoa, Oceania, Guam, Spain, United States, United States Minor Outlying Islands, Virgin Islands, U.S..
Touch Lucky Casino publish the RTPs for all of their slots games.
After years of close to zero complaints against Nektan operators, we have seen a flurry of complaints recently and sadly, Nektan has also taken the position that they will not cooperate with this service to resolve complaints. Not recommended.
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