Touch Lucky Status: Not Recommended
Touch Lucky is not recommended!
Touch Lucky Casino
Review last updated – September 2018.
Touch Lucky Casino runs on the Nektan platform and is licensed by the Gibraltar Gambling Commission and the UKGC. They provide a limited range of games from NextGen Gaming, Aristocrat, Nektan and NetEntertainment. Their site design is fairly plain in nature using white and purple. Their logo is their name with a horseshoe of the ‘u’.
Touch Lucky Casino run on the Nektan white label platform.
We have concerns regarding some of this operator's terms.
Maximum Win Cap (-1) - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018
Dormancy Clause (-1) - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.
Touch Lucky casino are represented by Galaxy Affiliates, who are directly managed by the Mediacle group. We have been made aware of a representative of Mediacle group sending communications to another business owner belittling and disparaging the knowledge of the reviewers working for this service while we were actively working with this program. We consider this highly unprofessional behaviour.
Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.
| 200% up to £50 | |
|---|---|
| Max Bonus | 50 |
| Min Deposit | 10 |
| Max Bet | 50%xb |
| Type | Cashable |
| Wagering | 30x(d+b) |
| 50 complimentary spins on Starburst | |
|---|---|
| # of Spins | 50 |
| Spin Value | 0.10 |
| Max Bet | 50%xb |
| Max Win | NA |
| Wagering | 30xw |
The Touch Lucky Welcome bonus currently consists of a bonus of 200% up to £50 plus 50 complimentary spins on Starburst.
The minimum deposit that will trigger the bonus is £10.
This bonus has a wagering requirement of 30x(deposit+bonus) for the deposit bonus and 30xwinnings for the free spin winnings.
The bonus is structured so that only wagering with bonus funds, which are stacked beneath the deposited funds, counts towards the wagering requirement. This also means that bonus restrictions, do not apply while you are wagering with your deposited funds. In other words as long as you are only using deposited funds you can withdraw at any time you like.
The maximum allowed bet is 50% of the bonus on any single round of play.
The bonus carries a maximum win of 4x bonus amount.
The bonus is cashable.
Game Restrictions:
- Dracula, Guns 'N' Roses, Jimi Hendrix, Divine Fortune, The Invisible Man, Cleopatra MegaJackpot, Siberian Storm Megajackpot, Megajackpots Isle O'Plenty, Wolf Run Megajackpot, Star Lanterns Megajackpot, Gong Xi Fa Cai, More Monkeys Stellar Jackpot, Genie Jackpots, Winstar, Justice League, Batman, Superman, The Flash, Green Lantern, An Evening with Holly Madison, Psycho, James Dean, The Pig Wizard, Thunderstruck II, Avalon, Wheel of Fortune on Tour, Champion Raceways, Slot O Gold, Super Spinner, Super Diamond Deluxe, Roulette, Blackjack
Available to newly registered players only.
Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.
Touch Lucky Casino state that it takes three days for a withdrawal on their website.
Maximum Withdrawal - None.
Minimum Withdrawal - £20.
15% transaction fee charged for Boku payment method.
Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers).
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.
CLICK HERE TO JOIN NETELLERTouch Lucky Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming and Net Entertainment.
Check out our WagerWorks Software Review.
Game selections are as follows:
|
Instant |
|
Slots – 184 |
|
Table - 3 |
Touch Lucky casino hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Touch Lucky currently use IBAS. You can find further information regarding this regulator's complaint policies here.
- Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.
The following countries are disallowed from playing at Touch Lucky Casino: USA and its territories.
Contact Information:
| Email : | support@touchlucky.com |
| Phone : | 020 3651 4658 |
| Address : | Nektan Ltd. |
| 23 Portland House | |
| Glacis Road | |
| Gibralter | |
| Address : | Nektan Ltd. |
| 2.1 Waterport Place | |
| 2 Europort Avenue | |
| Gibralter |
Affiliate Program - Galaxy Affiliates.
Touch Lucky does not accept players from the following countries: American Samoa, Guam, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.
Touch Lucky Casino publish the RTPs for all of their slots games.
The operators running on the Nektan platform generate a low volume of complaints. There terms have improved a lot recent, but there are still issues there relating to setting win limits in terms rather than using game limits to control their risk exposure and looking to charge a dormancy fee that's 3x the majority of the rest of the industry. Their terms are no longer so problematic that we'd blanket advise players to avoid their properties, but players should be aware of these terms specifically so they can make an educated decision as to whether an operator holding these terms is one they're happy to play with.
