Touch Lucky Casino

Touch Lucky Casino run on the Nektan white label platform.

We have concerns regarding some of this operator's terms.

Maximum Win Cap (-1) - the casino institutes a maximum win clause to the effect that they will not pay out any more than £250,000 on any of their games - the exception being progressive jackpots as per Term 7.11: "The maximum pay-out on our games is £250,000 with the exception of any Progressive Jackpot pay-out. Progressive Jackpot pay-outs will be paid in full." 22/09/2018

Dormancy Clause (-1) - "10.2.1 A reasonable administration fee of £15.00/€15/150kr/$15 per month (or, should the account balance be less than £15.00/€15/150kr/$15, an amount equal to the remaining balance) until the account balance is zero. These charges will be withdrawn from your Account until the earlier of (a) the account balance being reduced to zero or (b) the account being re-activated by the use of your account." - 22/09/2018. While this is a significant improvement over previous dormancy terms offered by this group, £15/month is 3x the industry average charge for the management of dormant accounts and is significantly more than could be considered "reasonable" for the "administration of such accounts, which is minimum.

Touch Lucky casino are represented by Galaxy Affiliates, who are directly managed by the Mediacle group. We have been made aware of a representative of Mediacle group sending communications to another business owner belittling and disparaging the knowledge of the reviewers working for this service while we were actively working with this program. We consider this highly unprofessional behaviour.

Only casinos carrying ThePOGG Deposit Guarantee Seal can score higher than 8/10.

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus:

200% up to £50 + 50 complimentary spins on Starburst.

Cashable - this bonus can be withdrawn once wagering requirements are complete.

Wagering Requirements:

• Slots - 45xbonus

Adjustments to ratings:

• (+1)Extra Bonus - 2nd deposit - 100% up to £200; 3rd deposit 50% up to £250.
• (-1)Games Restrictions - the bonus can only be used on slots.
• (-1)Small bonus - the bonus is less that £100.
• (-1)Maximum Win - maximum win with a bonus is 4x the bonus awarded. This only applies to funds used when playing with bonus funds.
• (-1)Maximum Allowed Bet - You are not allowed to wager 50% or more of the bonus amount you receive while playing with a bonus

Game Weightings (already account for in Wagering Requirements)

Notes

Only wagering with bonus funds contributes towards the wagering requirement. This means you have to lose your entire deposit before wagers will count.

Touch Lucky Casino state that it takes three days for a withdrawal on their website.

Maximum Withdrawal - None.

Minimum Withdrawal - £20.

15% transaction fee charged for Boku payment method.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers).

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Touch Lucky Casino use NextGen Gaming Software for their instant play casino - they also offer a selection of games from IGT (Wager Works), Microgaming and Net Entertainment.
Check out our WagerWorks Software Review.

Game selections are as follows:

Email Testing Record

• December 2016 - 9 hours 19 minutes

Touch Lucky casino hold the following gambling licenses :

• United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. Touch Lucky currently use IBAS. You can find further information regarding this regulator's complaint policies here.
• Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are disallowed from playing at Touch Lucky Casino: USA and its territories.

Contact Information:

Affiliate Program - Galaxy Affiliates.

Touch Lucky does not accept players from the following countries: American Samoa, Guam, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States.

Touch Lucky Casino publish the RTPs for all of their slots games.

Touch Lucky Casino do not appear to offer a comp points system for all players.

The operators running on the Nektan platform generate a low volume of complaints. There terms have improved a lot recent, but there are still issues there relating to setting win limits in terms rather than using game limits to control their risk exposure and looking to charge a dormancy fee that's 3x the majority of the rest of the industry. Their terms are no longer so problematic that we'd blanket advise players to avoid their properties, but players should be aware of these terms specifically so they can make an educated decision as to whether an operator holding these terms is one they're happy to play with.