Vegas Luck: Not Recommended
Vegas Luck is not recommended!
Vegas Luck Casino
Players from United Kingdom cannot play at Vegas Luck casino.
Review last updated – November 2020.
Vegas Luck Casino is part of the BGO Entertainment Ltd group. It holds dual licenses with the AGCC in Alderney, and the UKGC in the United Kingdom – it uses eCOGRA as its ADR for UK players lodging complaints. Vegas Luck Casino is platform mates with BGO, Chilli Casino, Power Spins and 7 Casino. Vegas Luck Casino offer a range of games – mainly slots games by: Blueprint Gaming, Eyecon, IGT, Inspired Gaming, Playtech, Quickspin, Realistic, Red Tiger, Net Entertainment and Microgaming. Vegas Luck Casino’s site design takes the colours: shades of green, white, gold and black as its colour palette – its logo is its name in ombre green with a green 4 leafed clover to the right hand side all displayed over a Vegas style diamond shaped sign.
Vegas Luck Casino are part of the BGO Entertainment Ltd group.
The BGO group have informed us that while they will address complaints from players in other jurisdictions they will not discuss complaint submitted by UK players. They state that this is due to additional reporting requirements for the UKGC when managing complaints with a non-approved ADR service, however the licensing conditions that they are subject to are explicit in only requiring the operator to flag a 'key event' where they refer the player to a non-approved ADR service. Any situation where the player approaches the non-approved ADR independent of guidance from the operator would not carry any additional reporting requirements. As such we do not view this justification as legitimate.
Subsequent to this, the BGO group has elected not to discuss any complaint with this service. As such they have now been moved to Not Recommended status.
Vegas Luck Casino carry a maximum win cap of £250,000 outside of Progressive Jackpot games as covered by Term 5.6: "All slots, video poker, table, card and arcade games featured on the Websites (except for progressive jackpots) are restricted to a maximum payout of £250,000 (or the equivalent in your chosen currency) to any one customer on any single wagering round. In the majority of instances this is by means of stake limits imposed within the applicable games. For the avoidance of doubt this is regardless of the size of the stake or the number of bets placed. Should you win in excess of this amount in any one betting round as a result of errors in the stake limits, you will win £250,000 (or an equivalent in your chosen currency) and any amount above this shall be void." 02/09/2019
For references see BGO Entertainment Player Issues
Payout Speed: 24 hours
The BGO group process withdrawals to ewallets the same day.
Minimum withdrawal - unlisted.
Maximum withdrawal - unlisted.
Banking options available - Credit/Debit cards, Neteller, PaySafeCard, PayPal, Interac and Bank Transfer.
A £2.50 fee is charged for every withdrawal.
We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.CLICK HERE TO JOIN NETELLER
Vegas Luck Casino use WagerWorks software for their table games and offer a lot of additional slots by Blueprint Gaming, Eyecon, IGT, Inspired Gaming, Playtech, Quickspin, Realistic, Red Tiger andNet Entertainment slots games. Check out our WagerWorks Software Review and Net Entertainment Software Review.
Game selections are as follows:
Table Games – 33
Slots – 647
Video Poker – ?
Jackpot – 81
Live – 8
Email Testing Record
- June 2020 - 1 hour 6 minutes .
- September 2019 -17 minutes.
The BGO group hold the following gambling licenses :
- United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. BGO group currently use eCOGRA. You can find further information regarding this regulator's complaint policies here.
- Alderney Gambling Control Commission - The AGCC are one of the stronger regulatory authorities operating within the online gambling market. You can find further information regarding this regulator's complaint policies here.
Players from United Kingdom NOT accepted.
Vegas Luck does not accept players from the following countries:Afghanistan, Australia, Belgium, Bulgaria, China, Cyprus, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Hong Kong SAR China, Hungary, Iran, Iraq, Israel, Italy, Libya, Macau SAR China, Malaysia, Mali, Malta, Martinique, Netherlands, Netherlands Antilles, Nigeria, North Korea, Philippines, Poland, Portugal, Romania, Russia, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sudan, Sweden, Switzerland, Syria, Turkey, Turks and Caicos Islands, U.S. Minor Outlying Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Yemen, Zimbabwe.
|Email :||[email protected]|
|Address :||Mandalay Gaming Holdings Ltd|
|Isle of Man|
BGO group publish the house edge figures for all their slots games.
It is genuinely disappointing that the BGO group have taken the decision to ignore complaints submitted to this service. There's no sound regulatory or legal barriers to prevent this operator from discussing complaints. As such this can only be attributed to the operator's company decision.
Associated By Company
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