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OVERALL VERDICT
4.46/10

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OVERALL VERDICT

4.46/10

PAYOUT SPEED

6/10

Customer Service

0/10

Bonuses

3/10

Software

9/10

Licensing

8/10

AFFILIATE PROGRAM

Volcanic Gold Affiliate

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

Why not try these great operators instead?

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Name: Volcanic Gold Casino Review
Item: Volcanic Gold
Rating: 4.46
Author: ThePOGG

– Operator subject to strong regulatory requirement.

–

– Partially cooperative with the management of player complaints.

– Email support takes longer than average to respond.

– Low value registration incentives.

Volcanic Gold Casino Review

Review last updated - November 2015

OVERVIEW | 4.46/10

Recently bought over by the Fortune Lounge group, Volcanic Gold offer the full Microgaming casino platform.

TRUSTWORTHINESS | 3/10

Only one of the six reviewers who work regularly for this site holds an account with the Fortune Lounge group. They report positive experiences.

In the last year the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the BrightShare, WagerShare, RedReturns and the ReferBack groups of casino (listed by affiliate programs).

None of the groups that make up this super group of Microgaming casino have a spotless record when it comes to the discussion of player complaint and treatment of their affiliate partners, but some of the groups have a better record than others.

At the present time it's not clear exactly how this amalgamation of casino groups is going to function, whether the individual groups will continue to function autonomously and form their own policies regarding the discussion of player complaints or whether there will be one unified policy applied to all casinos in the group.

For the time being, while we will detail the player/affiliate issue with all groups within this amalgamation in one entry, we will continue to treat the groups individually until such time that we see evidence that they are sharing management policies.

While doing the background research for this review, we came across several instances wherein the Fortune Lounge casinos failed to respond to attempts made by various websites to mediate player disputes.

Volcanic Gold casino are part of the Fortune Lounge group of casinos.

When mediating disputes with the Fortune Lounge group we have found them very cooperative when it comes to providing certain types of evidence and unwilling to engage when other types of evidence are requested. As such they do not qualify for a Green status with regard to responding to complaints, but given that they will provide certain types of evidence they are beyond the standard for Amber status. As such we will take the middle ground between the two and state that the Fortune Lounge venues cannot achieve a Trustworthiness status of greater than 7.

It is worth noting that the Fortune Lounge management have openly stated that they will not discuss any complaints with Gambling Grumbles.

The Fortune Lounge group have been involved in the confiscation of player funds based on vague terms.

In late 2014 a situation came to light where an affiliate was found to be hacking into other sites and posting their gambling links on these sites without the owners knowledge or permission. This activity is clearly illegal and unethical. The majority of casinos that were receiving traffic from this affiliate closed the affiliate's accounts upon finding out what the affiliate was doing, however some casinos, whether via intent or insufficient security policies, continued to be listed on these sites for many months after the activity of this affiliate came to light. Many other brands managed to quickly take action to get themselves removed from the hacked sites (closing the affiliate account down and ensuring that new accounts could not be open).

For references see Fortune Lounge Group Player/Affiliate Issues

BONUSES | 3 / 10

Deposit Method Restrictions:

Country/Regional Restrictions:

Payout Speed: 4 days | 6 / 10

Using Neteller our reviewer reports withdrawals paid within 4 days.

Minimum withdrawal – €50.

Maximum withdrawal – None listed.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), Bank Transfer, Instadebit, EntroPay, Click2Pay, ClickAndBuy, EZIPay, InstantDebit, EcoCard, UseMyWallet

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 9 / 10

Volcanic Gold casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Game selections are as follows;

Download	Instant
Table Games – 76	Table Games – 54
Slots – 375	Slots – 248
Video Poker – 58	Video Poker – 23
Jackpot – 25	Jackpot – 17

Customer Service | 0 / 10

Email Testing Record

December 2015 - No Reply
November 2014 - No Response
June 2014 - No Response
December 2013 - No Response

Licensing | 8 / 10

VolcanicGold hold the following gambling licenses :

Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Volcanic Gold casino – United Kingdom, USA

Contact Information;

Phone :	Algeria 213983200813
	Australia 1-800-658460
	Canada 18667452416
	Hong Kong 800-903483
	Malaysia 1800812500
	Mauritius 0027110613848
	Namibia 0800 23 22 12
	New Zealand 0800449767
	Nigeria 0023414406262
	Norway 80019453
	Poland 008001214556
	Singapore 800-1204340
	Thailand 1-801-20665859
	United Kingdom 0-808-2386055
	French Canada 18667452416
	French Mauritius *0027110613847
	French Switzerland 0800001722
	German Austria 0800005080
	German Germany 08000003370
	German Switzerland 0800001722
	Spanish Argentina 08004440973
	Spanish Chile 12300207689
	Spanish Mexico 0018669724381
	Italian Switzerland 0800001722
	Italian Italy 800986542
	Greek Cyprus 80077315
	Greek Greece 00800-127-304
	Portuguese Portugal 800-814053
	Portuguese Brazil 08008920071
	Dutch Belgium 080049216
	Dutch The Netherlands 08000204703

Restricted Countries

Players from United States NOT accepted.

Volcanic Gold does not accept players from the following countries: United Kingdom, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Slots RTP

Volcanic Gold casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

The Volcanic Gold comp point program awards points as follows;

Slot games and unique games 1 credit 1 point
Table games (not mentioned below) 5 credits 1 point
Sic bo and all roulettes 10 credits 1 point
Video poker games, craps, baccarat and all the blackjack games except Classic Blackjack 20 credits 1 point
Classic Blackjack and All Aces Video Poker 100 credits 1 point

This is ten times better than the standard Playtech comp point system for Slots games, twice as good for some table games, the same for Sic Bo and Roulette and half as good for all other games.

The points can be redeemed at a rate of 1000 points to 1 credit and you need a minimum of 5000 credits to be redeemed.

Closing Thoughts

As with all the Fortune Lounge group, Volcanic Gold casino should be avoided.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

There are no associated casinos to display.

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

7 Sultans