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6

Wild Jack’s Status: Not Recommended

Ownership:
Digimedia Ltd
Affiliate Program:
Brightshare Affiliates

Wild Jack’s Casino

Overview

Review last updated – March 2018

Wild Jack’s casino are part of the Digimedia group of casinos. This group of casino have historically been inconsistent in their willingness to cooperate with the management of player complaint and have now stated they are not willing to discuss any player issues with this service.

Trustworthiness

 - 2 / 10

Wild Jack's casino are part of the Digimedia group of casinos.

In the last few years the Fortune Lounge group has aggressively expanded and taken over a substantial proportion of the the Microgaming only casino providers still on the market, including the Digimedia group of casino (listed by affiliate programs).

Historically the Digimedia group have been inconsistent in their approach to management of complaints submitted to this site, willing to fully discuss basic cases and unwilling to go into the required detail with more complex issues.

As of March 2018 this group has made clear that they are no longer willing to discuss any aspect of any complaint with this service.

For references see Fortune Lounge Group Player/Affiliate Issues

You can see the latest updates to Wild Jack's casino's terms and conditions here.

Bonuses

 - 9 / 10
100% up to €250 with €10 extra
Max Bonus 260
Min Deposit 25
Max Bet 30%xb
Type Cashable
Wagering 40xb
€5 No Deposit Bonus
Bonus Value 5
Max Bet 30%xb
Max Win NA
Wagering 40xb
BONUS CODE: NA RECOMMENDED BONUSES
Value to Player for:
€16.43
Bonus Value
low roller
high
mid roller
high
high roller
high
superhigh roller
high

Payout Speed: 1-5 days

 - 8 / 10

Using Neteller all of our reviewers report withdrawal normally paid within 48 hours. There site lists a payout time of 1-5 business days, however All Slots management say that this is simply a precautionary time scale in case of factors outside of their control and that as a standard ewallet withdrawals are paid within 72 hours.

Minimum Withdrawal - None listed

Maximum Withdrawal - The maximum total value a player may withdraw per week, between 12:01 a.m. GMT on one Tuesday and 11:59 p.m. GMT on the following Monday, is 4,000 credits. For customers playing in Swedish Krona or Norwegian Krone, the maximum withdrawal value per week is 20,000 credits.

Banking options available - Credit/Debit cards, Skrill (Moneybookers), Neteller, Click2Pay, ClickandBuy, EcoCard, Entropay, Citadel, PaySafeCards and UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

CLICK HERE TO JOIN NETELLER

Software

 - 9 / 10

Wild Jack's casino use Microgaming software for both their download and instant play casinos. Check out our Microgaming Software Review.

Download

Instant

Table Games – 75

Table Games – 55

Slots – 374

Slots – 258

Video Poker – 59

Video Poker – 23

Jackpots - 26

Jackpots - 17

Customer Service

 - 10 / 10

All our reviewers report very positive experiences with Jackpot Factory customer services.

Email Testing Record

  • December 2016 - 9 minutes
  • June 2015 - 1 hour 53 minutes
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - No Response
  • June 2013 - 1 hours 29 minutes
  • February 2013
    • 1st email - No Response
    • 2nd email - 33 minutes

Licensing

 - 8 / 10

WildJacks hold the following gambling licenses :

  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Wild Jack’s does not accept players from the following countries: Australia, Belgium, Bulgaria, Denmark, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Israel, Italy, Philippines, Singapore, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States.

Contact

Email : support@allslotscasino.com
Phone : Canada 1-888-328-3614
UK 0-800-917-4615
Australia 1-800-176-991
Germany 0-800-180-4038
Italy 0-800-871-904
Spain 0-900-931-956
Netherlands 0-800-023-2769
Rest of the World +44800-917-4615

Slots RTP

Wild Jack's do not publish the house edge (RTP) information for any of their slots games.

Comp Points

The Wild Jack's comp point program offers points for every wager you place – you can see the accrual rates below. Your points can then be converted to cash at a rate of 100 = £1. This comp point program is equivalent to the standard Playtech comp point system only for the top accrual level games. For other games the All Slots comp point program is substantially weaker. Alongside this –unlike most other programs – your points expire after 90 days if not redeemed. The Wild Jack's comp point program is weaker than the industry standard.

Closing Thoughts

The Digimedia Group's 'we will, we won't, we will, we won't' approach to the management of player complaint has been frustrating and unprofessional. Worse than this they've now aligned to the less transparent and player friendly of these options. We simply cannot recommend this group to players.

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Promotional Terms & Conditions

100% up to €250 with €10 extra
Max Bonus 260
Min Deposit 25
Max Bet 30%xb
Type Cashable
Wagering 40xb
€5 No Deposit Bonus
Bonus Value 5
Max Bet 30%xb
Max Win NA
Wagering 40xb

This promotion is only available to new players and only once they've made their first deposit.

The Wild Jack Welcome bonus currently consists of a €5 No Deposit Bonus plus bonus of 100% up to €250 with €10 extra.

The minimum deposit that will trigger the bonus is €25.

This bonus has a wagering requirement of 40xbonus for the deposit bonus and 40xbonus for the No Deposit Bonus.

The bonus uses the standard bonus structure with funds being locked from the moment of deposit until all wagering requirements are met and bets with both deposited and bonus funds contributing to the wagering requirement.

The maximum allowed bet is 30% of the bonus on any single round of play.

There is no maximum win on the deposit bonus or No Deposit Bonus.

The bonus is cashable.

Game Weightings:

  • Slots, American Roulette, Parlor Games – 100%
  • Table Poker games, Casino War, Sicbo – 50%
  • Blackjack, Roulette (excluding American Roulette) – 20%
  • Video Poker games, Baccarat, Craps – 10%

Available to newly registered players only.

Every effort is made to ensure these terms are accurate and up-to-date, however we accept no responsibility for inaccuracies or errors. It is your responsibility to ensure that you confirm the terms of any promotion you accept with the operators website before you play.

 

 

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