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2.75

WinBig 21 Status: Not Recommended

WinBig 21 Casino

Overview

Review last updated – June 2017

A Rival casino that don’t take the time to respond to player complaints is nothing new, and WinBig 21 are exactly that.

Trustworthiness

 - 1 / 10

Due to their Not Recommended status we did not feel comfortable asking a review to play with WinBig 21 casino.

A large proportion of the casinos that use Rival software are owned and operated by the Bonne Chance group, the same group that owns and operates Rival software. The centralized support and payment processing services that Bonne Chance provide for all of their casino had developed a substantially negative reputation due to excessive player payment problems and a lack of transparency when it comes to player disputes. Rival have even gone so far as to threaten CasinoMeister with legal action over a thread on the site's message boards, a threat that they later withdrew.

Rival are secretive about the ownership of the various casinos that use their software, but for the time being we can find no indication that WinBig 21 casino are operated by Bonne Chance.

The Rival connection aside, WinBig 21 casino have developed a worrying reputation in their own rights. WinBig 21 casino failed to respond to player complaints at Ask Gamblers.

WinBig 21 casino are also on CasinoMeister's No-Can-Do list.

WinBig 21 are associated with several other Rival casinos, one Playtech casino and the CyberNeedle group all via the EveningStar Holdings company. All of these properties have extensive player and affiliate issues.

For references see EveningStar Holdings Group Player Issues

You can see the latest updates to WinBig21's terms and conditions here.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

450% up to $1000

Sticky - Can never be withdrawn. At the time of your first withdrawal the bonus will be removed from your account

Wagering Requirements;

  • Slots - ?xbonus

Adjustments to ratings;

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: 3-6 days

 - 5 / 10

Due to their Not Recommended status we have not tested the withdrawal times at WinBig 21 casino. The WinBig 21 website states that withdrawals are paid within 3-4 business days.

Minimum Withdrawal - None listed.

Max Withdrawal - None listed.

Banking Options Available - Credit/Debit card, Neteller, Skrill (MoneyBookers), Click2Pay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 3 / 10

WinBig 21 casino use Rival software for their download casino. Check out our Rival Software Review.

Game selections are as follows;

Download

Instant

Table Games – 12

Table Games – 8

Slots – 95

Slots – 100

Video Poker – 7

Video Poker – 7

Jackpot - 4

Jackpot - 4

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No Response
  • June 2015 - No Response
  • November 2014 - No Response
  • June 2014 - No Response
  • December 2013 - No Response
  • September 2013 - No Response

Licensing

 - 0 / 10

WinBig 21 do not provide any information on their gambling license on their website.

The following countries are restricted from participation with WinBig 21 casino; Cyprus, Estonia, India, Pakistan, Hong Kong, Israel, Romania, Netherlands, United Kingdom and Canada

Contact Details;

Email : support@winbig21.com
vip@winbig21.com
faxback@winbig21.com
manager@winbig21.com
finance@winbig21.com
Phone : US Toll Free : +1 888 668 5258
UK Toll Free : +44 808 1349819
Fax : US FAX Toll Free : +1 877 385 9261

Affiliate Program - WinBig Affiliates.

Restricted Countries

WinBig 21 does not accept players from the following countries: Canada, Cyprus, Estonia, Hong Kong SAR China, India, Israel, EU, EU, Pakistan, Poland, Romania, United Kingdom.

Slots RTP

WinBig 21 do publish the Return to Player (RTP)/house edge figures for all of their slots games.

Comp Points

The WinBig 21 comp point program awards 1 comp point for every $1 wagered and 1000 comp points can be exchanged for $1. This is equivalent to the standard Playtech comp point program.

Closing Thoughts

WinBig 21 casino have a history of non-responsiveness to player complaints and as such we don't recommend playing with them.

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