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4.90

Windows Status: Closed

Windows Casino

Overview

Review last updated – November 2016

Windows casino are a Playtech casino and part of the WagerJunction/LuckyJar group.

Trustworthiness

 - 6 / 10

Only one of the 6 reviewers who work for this site regularly holds an account with the Wager Junction group and their experience was positive. At the current time the Wager Junction casinos have a very good reputation within the industry.

We are aware of one player complaint at another portal against this group that has not received a response. As such their Trustworthiness has been reduced accordingly and will increase by one point for every 6 months without further issues.

For references see WagerJunction Player Issues

Due to the design of their new website we can no longer monitor the terms and conditions at Windows casino. You can see previous updates to Windows casino's terms and conditions here.

Bonuses

 - 1 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

100% up to $100.

Sticky - You will receive this bonus at the time of your deposit but can never withdraw the bonus. At the time of your first withdrawal the bonus will be removed from your account.

Wagering Requirements;

  • Slots - 50xbonus

Adjustments to ratings;

  • Game Restrictions (-1) - You are only allowed to play slots games with this bonus.
  • Bonuses on subsequent deposits (+1) - 250% up to £125.
  • Deposit Method Restrictions (-1) - You cannot claim a bonus if you deposit via Neteller.
  • Maximum Withdrawal (-2) - You are not allowed to withdraw more than 10 times the bonus amount received.

Game Weightings (already account for in Wagering Requirements)

  • Slots 100%
  • All table and card games 25%


Notes



Payout Speed: 5 days

 - 5 / 10

Windows do not provide any details of their withdrawal times on their website and as they do not accept US customers we will assume this to be 5 days.

Minimum withdrawal - None listed

Maximum withdrawal - None listed

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), EntroPay

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software

 - 10 / 10

Windows casino use Playtech software for their download casino. Check out our Playtech Software Review.

Game selections are as follows;

Download

Instant

Table Games – 38

Table Games – 30

Slots – 113

Slots – 107

Video Poker – 15

Video Poker – 15

Live - 6

Live - 3

Jackpot - 25

Jackpot - 23

Customer Service

 - 0 / 10

Email Testing Record

  • December 2016 - No email support
  • June 2015 - 34 minutes
  • November 2014 - No Response
  • June 2014 - 1 minute
  • December 2013 - 4 hours 47 minutes
  • September 2013 - 2 hours 8 minutes

Licensing

 - 2 / 10

Windows casino hold the following gambling licenses :

  • Curacao eGaming - We are unsure which Master License holder Windows use and as such we cannot comment on how responsive they'd be to player complaints. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Windows casino – Belgium Brazil Bulgaria Curacao Cyprus China Denmark Estonia France French Guiana French Polynesia Guadeloupe Guam Hong Kong Israel Italy Maldives Mauritius Micronesia Portugal Philippines Puerto Rico Reunion Saudi Arabia Singapore South Africa Spain Turkey Ukraine The United Kingdom United States of America

Contact Information;

Phone : UK 0800 917 6198
Canada 1 888 2007716
Germany 0800 000 5143
Australia 1 800 018 959
Greece 00800 1612 2050 933

Restricted Countries

Windows does not accept players from the following countries: Belgium, Brazil, Bulgaria, China, Cyprus, Denmark, Estonia, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Guadeloupe, Guam, Hong Kong SAR China, Israel, Italy, Maldives, Mauritius, Micronesia, EU, Philippines, Puerto Rico, Réunion, Saudi Arabia, South Africa, Spain, Turkey, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, Ukraine, United Kingdom, United States.

Slots RTP

Windows casino publish the House Edge/RTP figures for all of their slots games.

Comp Points

The Windows comp point program awards players with 1 comp point for every $10 wagered and for every 100 comp points you earn you can exchange them for $1.

Closing Thoughts

The Wager Junction casinos - after having a low profile for several years - are now pressing to regain their position in the market. Given their complaint free history, we don't see any reason that they'd struggle to do this!

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