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– No player complaints requiring operator intervention received so far!

– Operator subject to strong regulatory requirement.

– Withdrawals take over 24 hours.

– Email support takes longer than average to respond.

– Low value registration incentives.


Winneroo Games Casino Review

Review last updated - June 2017

OVERVIEW | 5.18/10


Winneroo Game are one of the mobile focused casinos in the Excel Affiliate group. Excel Affiliates also run several casinos that operate on the Progress Play network.

TRUSTWORTHINESS | 7/10


Winneroo Games casino are a white label mobile casino operator who run on the Probability software platform. This software provider is owned by IGT.

We are unaware of any unresolved issues with Winneroo Games casino at any major portal. As long as Winneroo Games maintain this positive reputation their Trustworthiness stat will increase by 1 point every 6 months to a maximum of 7.

BONUSES | 4 / 10


Winneroo Games Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 48h | 9 / 10


Our review reports withdrawals paid within 48h.

Minimum withdrawal – None listed.

Maximum withdrawal – £1500/week and £3000/month.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), UKash

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Software | 1 / 10


Winneroo Games casino use Probability Games software for their instant play casinos.

Game selections are as follows;

Instant

Table Games – 3

Slots – 22

Customer Service | 0 / 10


Email Testing Record

  • November 2016 - No answer
  • December 2015 - 1 hour 14 Minutes (Need to create an account to get even simple support questions answered)
  • June 2015 - 27 Minutes
  • November 2014 - No Response
  • September 2014 - 3 hours 52 minutes

Licensing | 8 / 10


Winneroo hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. WinnerooGames currently use IBAS. You can find further information regarding this regulator's complaint policies here.
  • Gibraltar Gaming Commission - The GGC is one of the more reputable online gaming regulators, but we are aware of a serious software issue where they failed to uphold their own technical standards. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with Winneroo Games casino - South Africa, United States

Contact Details;

Email : [email protected]
Phone :0333 313 0030
Address :Probability (Gibraltar) Limited
Suite 975
Europort
Gibraltar
Affiliate Program - Excel Affiliates.

Restricted Countries


Players from United States NOT accepted.

Winneroo Games does not accept players from the following countries: South Africa, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact


Slots RTP


Winneroo Games casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points


Winneroo casino do not appear to offer any form of comp point program.

Closing Thoughts


Winneroo are building a good reputation, but they need to improve their game selection.

Associated By Company


The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

Other Associations


We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

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