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1.25

Winward Status: Not Recommended

Winward Casino

Overview

Review last updated – June 2017

Winward casino is part of an extended group of operators represented by the Revenue Giant affiliate program and another group collectively represented by Engage-Entertainment.com.

Trustworthiness

 - 1 / 10

After doing the background research we did not feel comfortable asking any of the reviewing team to set up an account with this group.

All the casino that are part of the Revenue Giant's group have previously had substantial issues with confusing and awkward withdrawal terms, however all of these seem to have been address recently and their terms now reflect more standard practice for the industry.

It should also be noted that during the information gathering phase of the reviewing process, on several occasions over several days the Revenue Giant websites were all inaccessible to us only to reappear an hour or two later.

During the December 2013 review update we came across this player complaint where Rich casino instituted a clear cut Spirit of the Bonus fund confiscation. This is absolutely unacceptable behaviour.

Recently a complaint came in regarding 7 Spins casino. While the casino were happy to tell us that this player involved had been running multiple accounts, they refused to provide any evidence to support that claim. Given that all the casinos in the Revenue Giants group hold their licenses in Costa Rica this effectively means that the player has no-where to go to get an independent review of a decision to confiscate funds, leaving the casino as the final arbitrator with regard to decisions that they benefit from financially.

At least one of the casinos in the Revenue Giants group appears to be associated with Top Game casino software. This group has a substantially negative reputation.

Winward casino carry the following term;

“2.5.8 A professional card counter. If a member is found to be a professional card counter, any winnings will be forfeit and his/her account will be subject to immediate closure.”

Firstly, Winward casino do not offer any live blackjack games. Card counting depends on the player being able to record the cards that have already been played on previous rounds and adjust their bets/strategy on subsequent rounds to suit the cards that are left. All online casinos use Random Number Generators to simulate their card games. As such online card games are shuffled after every round. Given that there are no previous rounds to record, there is no advantage to be gained by counting cards. The only possible games that could be targeted by a card counter is a live game where you can see the dealer over a video feed and the cards are shuffled at set points.

Moreover, no reputable offline casino would ever seize a player’s winning for card counting. Simply put, doing so has been ruled illegal in almost all reputable offline jurisdictions. It is not cheating to use your brain to beat a game. We don’t consider it ethical for an offline casino to take this action either – or even include a rule saying they will - regardless of whether or not they “like” the practice.

Even if the reason for the fund seizure in this instance is not the card counting section of this term, the presence of such a term show remarkable ignorance of the way gambling games function. This shows a basic lack of understanding of how the games they offer work and to have this built into a legal document is fairly appalling.

This term was added at exactly the same time and with the same wording as the Firebrand Affiliates casinos added it and as such it seems likely that these casino groups share management.

For references see Firebrand Group Player Issues

For references see Revenue Giants Group Player Issues

You can see the latest updates to WinWard casino's terms and conditions here. Due to the design of their website we can no longer monitor the terms and conditions at Winward casino.

Bonuses

 - 6 / 10

To find out how our bonus ratings are calculated see Bonus Rating System.

Bonus;

222% up to $500

Sticky - you will receive this bonus when you deposit and can never withdraw it. When you've completed the wagering requirements the bonus will be removed from your account at the time of your first withdrawal.

Wagering Requirements;

  • Slots - 36.6xbonus
  • Video Poker - 36.6xbonus

Adjustments to ratings;

  • No Deposit Bonus (+1) - $15 bonus when you sign up
  • Bonuses on subsequent deposits (+1) - Second deposit 222% up to $500

Game Weightings (already account for in Wagering Requirements)



Notes



Payout Speed: ?

 - 0 / 10

The CasinoMoons website gives no information that we could find on how long withdrawals will take to process.

Minimum withdrawal - Not defined.

Maximum withdrawal - $1000-$35000/week depending on VIP level.

Banking options available - Credit/Debit cards, Neteller, Skrill (Moneybookers), PaySafeCard, Poli, UKash, Sofort, Giropay, iDeal, 4B, Euro6000, Dankort, PostePay, CartaSi, Nordea, ePay.bg, and Bank Transfers

Software

 - 2 / 10

Winward previously used Top Game software for both their download and instant play casinos. Casino Moons currently use Rival software, a software provider who have been unable to explain connections between their company and a company that supposedly did independent games testing for them. They also use Betsoft, Visionary iGaming and Pariplay sortware. Check out our Top Game Software Review.

Game selections are as follows;

Download

Table Games – 13

Slots – 151

Video Poker – 5

Jackpots - 3

Live - 3

Customer Service

 - 0 / 10

Email Testing Record

  • November 2016 - No Answer
  • June 2015 - 13 hours 24 minutes
  • November 2014 - No Response
  • June 2014 - 30 minutes
  • December 2013 - 25 minutes
  • June 2013 - 16 hours 22 minutes
  • April 2013 - 1st email - 15 minutes

Licensing

 - 2 / 10

Winward hold the following gambling licenses :

  • Curacao eGaming - Winward are licensed in Curacao by the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. You can find further information regarding this regulator's complaint policies here.

The following countries are restricted from participation with WinWard casino - Afghanistan, Guinea-Bissau, Somalia, American Samoa, Haiti, Angola, Hong Kong, Sudan, Belgium, Iran, Syria, Burundi, Iraq, Tajikistan, Cambodia, Israel, Turkey, Chad, Libya, Turkmenistan, Chinese Taipei, Martinique, United States of America, Congo Republic, Monaco, US Virgin Islands, Democratic Republic of Congo, Myanmar, Uzbekistan, Eritrea, Netherlands, Venezuela, France, North Korea, Yemen, French Guyana, Philippines, Zimbabwe, Guadeloupe, Puerto Rico, Guam, Singapore, Bulgaria, Greece, Italy or Romania

Contact Information;

Email : support@winwardcasino.com
Phone : 1-800-274-7345
Fax : 1-703-991-8879

Affiliate Program - Revenue Giants.

Restricted Countries

Winward does not accept players from the following countries: Afghanistan, American Samoa, Belgium, Brunei, Bulgaria, Cambodia, Chad, Congo - Brazzaville, Congo - Kinshasa, Denmark, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, French Southern and Antarctic Territories, Greece, Guadeloupe, Guam, Guinea-Bissau, Haiti, Hong Kong SAR China, Iran, Iraq, Israel, Italy, Libya, Martinique, Monaco, Myanmar [Burma], EU, North Korea, Philippines, Puerto Rico, Romania, Singapore, Somalia, Sudan, Syria, Tajikistan, Turkey, Turkmenistan, U.S. Minor Outlying Islands, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United Kingdom, United States, Uzbekistan, Venezuela, Yemen, Zimbabwe.

Slots RTP

WinWard casino do not publish the house edge (RTP) information for any of their slots games.

Comp Points

WinWard casino do not offer a comp point program.

Closing Thoughts

Winward are part of a group that have a several outstanding complaint issues at various affiliate portals, hold a Curacao license and have moved from one software provider with a less than stellar reputation to another in the same situation. We advise players to choose an alternative operator to play with.

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