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blacklisted casino thepogg

This casino is not recommended!

This operator is NOT recommended by ThePOGG.com. This could be due to a variety of negative behaviours, from refusing to discuss complaints to suspect gambling software or predatory terms and conditions. We would encourage players to consider alternative operators to play with.

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– Fast withdrawals.

– Fast response to email support request.

– Operator subject to strong regulatory requirement.

– Competitive incentives for registration.

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X-tip Casino Review

Review last updated - October 2018

OVERVIEW | 7.06/10

X-tip Casino are sister casino to CashPoint Casino, both venues are licensed by the Malta Gaming Authority and the UKGC and they use Net Entertainment software for their instant games.  They are primarily sportsbook operations and their site designs are typical of such venues.  X-tip's web design is heavily text based with nothing in the way of images and it features a monochrome colourway and a tiny hint of red used as a lining feature.  CashPoint have been a presence on the high street through their betting shops since 1996 and X-tip share their positive reputation thus far in the transition they have made to the online betting market. They do not have any complaints outstanding at any of the major gambling portals.

TRUSTWORTHINESS | 3/10

The sister property to X-Tip, Cashpoint, have been non-responsive to player complaints posted with this service.

While this group previously used ThePOGG.com's ADR service, they apparently made the decision to switch to another ADR provider without informing us. We consider this a breakdown in communications serious enough that we will not recommend this operator.

For references see Cashpoint Group Player Issues

BONUSES | 10 / 10

X-tip Casino Review does not currently offer a bonus that we can reasonably evaluate.

Deposit Method Restrictions:
Country/Regional Restrictions:

Payout Speed: 24 hours | 10 / 10

X-tip Casino state that withdrawals to e-wallets are instant.>

Minimum withdrawal - None given.

Maximum withdrawal - None given.

Banking options available - Credit/Debit cards, Bank Transfer, Neteller, Skrill (Moneybookers) and Paysafecard.

We recommend using Neteller for speed, convenience and security. To sign-up to Neteller click here.

Click here to join neteller

Software | 4 / 10

X-tip Casino use Net Entertainment software for their instant play casinos. Check out our Net Entertainment Software Review.

Game selections are as follows:

Instant

Table Games – 13

Slots – 62

Video Poker – 4

Live - 12

Customer Service | 10 / 10

Email Testing Record

  • November 2015 - 12 minutes.

Licensing | 10 / 10

X-tip Casino hold the following gambling licenses :

  • United Kingdom Gambling Commission - The UKGC are widely considered to be the most reputable regulators involved in the online gambling market. They do not manage complaints for players directly, instead requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such the value of this license for players depends largely on the professionalism of the ADR service utilised. X-Tips currently use ADR Group. You can find further information regarding this regulator's complaint policies here.
  • Malta Gaming Authority - In our experience the MGA is the best regulatory authority in terms of the management of player complaints. Their complaints team is open and cooperative in the discussion of player issues and we've managed to resolve a number of credible player issues working with the MGA. You can find further information regarding this regulator's complaint policies. You can find further information regarding this regulator's complaint policies here.

Restricted Countries

Players from United States NOT accepted.

X-tip does not accept players from the following countries: Australia, South Africa, United States, United States Minor Outlying Islands, Virgin Islands, U.S..

Contact

Contact Information:

Email : [email protected]
Address : CashPoint Ltd.
Level 1
Salvu Psaila Street 172
BKR 9077
Birkirkara
Malta
Live Chat : Live chat support is available on the casino website.

Slots RTP

X-tip Casino give all of the RTPs for their Net Entertainment games.

Comp Points

X-tip Casino do not appear to provide a comp points system for their players.

Closing Thoughts

ThePOGG.com has a long and established reputation when it comes to the mediation and management of player complaints. Where an operator is non-responsive to player complaints posted with this service we will not recommend players engage with them.

Associated By Company

The below operators are run by the same company as this operator. This means that, for well regulated operators, self-exclusions or bonus bans may carry over to these properties. For poorly licensed, or unlicensed operators, it is good to know which other sites are being run by the same company, so you can avoid companies that have mistreated you in the past.

CashPoint
CashPoint rating
5.96 / 10
X-tip
X-tip rating
7.06 / 10

Other Associations

We believe the below operators to be associated with this operator in some fashion that is not immediately transparent. More information about these connections is usually available in the Trustworthiness section of the review.

CashPoint
CashPoint rating
5.96 / 10

COMPLAINTS

X-tip
Resolved

Xtip - not answering my emails

Read Complaint

June 12, 2017 6 comments

X-tip
Resolved

XTip - Pending withdrawal since 6th june 2016

Read Complaint

June 11, 2016 9 comments

Show all Complaints
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