When using this list, you should always click through to the review itself and view the actual status that the casino holds. The rating by itself can be misleading if a casino rates well in all areas barring one, so it is import to use the rating in conjunction with the review status. That said, for negative status properties you will not be able to click through to the operator anyway as we do not work with them.
ThePOGG.com is unique amongst the host of reviewing sites available online today as we serve as an Alternative Dispute Resolution (ADR) service that has been and still is approved by multiple regulatory authorities to manage complaints against their licensees on behalf of the regulator. This position of authority allows us to intervene in situations with some operators to ensure that players are ultimately treated fairly. We build our experiences working with various operators to resolve complaints into our reviews and this forms the most significant part of the status that the casino will ultimately receive. If an casino is not willing to cooperate when player complaints come up, they will not be recommended to players by us. By combining complaint management with our reviewing system we offer insight into the business practices of the various casinos that are available to players that other review services simply cannot deliver. Players should read our Guide to the Casino Complaint Process before submitting a complaint.
Alongside a casino’s management of complaints, there are multiple other factors that players should consider when they are deciding on a casino to play with. The number one box that needs to be ticked is the one that states whether or not a casino has a licence. Quite simply; you do not want to go anywhere near a casino that is not properly licenced, something that we will ensure you know all about as part of our reviewing system.
In a digital world where systems are automated to take our money as quickly as possible, we believe that traffic should flow in both directions. When you do experience a win, you should be paid quickly and efficiently, which is why we build a payout speed rating to our overall review rating. We expect casinos to pay their players quickly and will make sure that if they do not that you know all about it.
We also look at how quickly a casino will respond to basic player questions. All of your questions and queries to be dealt with in a reasonable time frame. The sheer volume of online casinos out there means that good customer service is a must for any operator vying for your custom. You need to know that you are being listened to and we will make sure that this information is available for you in our reviews section.
One sure fire way to improve customer satisfaction is through the deployment of quality software. You want your casino experience to be smooth and engaging, something that can only happen if the software being used is of the highest calibre.
The finally we look at the casino’s sign-up or welcome bonus. Our unique bonus reporting system allows us to simulate the playing a bonus millions of times under differing conditions. These simulations allow us to take into account all the different rules and terms associated with each bonus and compare bonuses direct so players can get a clear assessment of how different bonuses compare and which are offering the best value to players.