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18bet - account closed, 13k eur voided

Ruling

Found for the Casino - 18Bet have provided sufficient evidence for us to establish that this player's account has been unnaturally associated with other accounts. As such we will take no further part in the representation of this player's claim.

Read our 18Bet Casino Review.

Player's Complaint

Hello, I've been a member of 18bet for a while now and I've always liked playing at their casino even though I haven't won anything until last month. Last month I was lucky enough to make a deposit of 200eur (received 150 in bonus funds) and played Thunderstruck from Microgaming which leaded into winning 13k EUR which made be extremely happy. The 18bet support team asked me to send documents, which I did, after a few days my first withdrawal was paid out ( 1846 eur to be exact) so I kept on playing and tried my luck and it was a pleasure to play at a casino that I thought was actually legit. I placed my second withdrawal about a week ago and I received an e-mail from the support team saying : " Dear [EDIT], We would like to inform you that due to technical issues your withdrawal request will be processed with a delay. We are doing our best to fix it as soon as possible. We apologize for the inconvenience.Thank you for your patience in advance!" so I said to myself "Ok, I can understand that and it's not something to worry about" and I kept on playing and having fun....

However, this morning, I received another e-mail with the title "Account Closure" and I'll copy that here quickly :

"Dear [EDIT],

We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is has been in use by another account.

You may refer to the "Player Registration

Read the casino review

2 Responses

ThePOGG
August 23, 2018

Hi RAZESSON94 - welcome to ThePOGG.com!

Before we go any further I need to make clear that if your account has shared an IP address with another account we will not be able to help you. That is clearly prohibited in terms and conditions.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
October 10, 2018

18Bet casino has provided sufficient evidence for us to establish that this player's account is unnaturally associated with other accounts and as such we will take no further part in the representation of this player's claim.

No further comments will be approved on this thread.

ThePOGG

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RAZESSON94 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

August 23, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.