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Hi Biggi259 - welcome to ThePOGG.com!

Are you using a VPN?

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ThePOGG

Hi Biggi259,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Biggi259,

If we haven't heard from you by Friday the 8th of March we will assume you no longer need our assistance and close this complaint.

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ThePOGG

Hello,
 
 I made a deposit of 500€ to the website of 20bet. I´ve got the welcomebonus for sport. I made a combination bet of 500€ and won my 1st bet. I hade 1417,5€ in my account and got the 100€ welcomebonus. I wanted to withdraw some money to lower my risk. My withdrawal request was declined with the following reason:
 
 "Please be informed that during the security check, we have determined that your account has a duplicate, which is a direct violation of our rules. It is important to note that only one account with or without bonuses is allowed per player/IP/device. Therefore, we were forced to confiscate the balance and close your gaming profile. The Casino has zero tolerance for advantage play, such as but not limited to creating more than one account to get an advantage from the Сasino. We would like to remind you that you have accepted our Terms and Conditions upon registration process. You can get fully acquainted with them by the following link: "https://20bet.com/information/terms-and-conditions" Keep in mind that this decision was made by the Casino administration and is not subject to further consideration."
 
 I know from other user that 20bet is doing this precedure. I don´t know why but I know that several other user are in the same situation.
 
 I asked in the livechat to withdraw my deposit. But they said that even my deposit won´t be withdrawn.
 
 I hope you can help me.
 
 Kind regards

20Bet - Account blocked after winnings

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