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21Dukes - Casino slow/refusal to pay

Ruling

Resolved - 21Dukes Casino informs us that the player has been paid. The player is non-responsive to our requests for conformation and as such we assume that they have received their funds.

Read our 21Dukes Casino Review.

Player's Complaint

I have been signed up with 21 Dukes for a while now, the overall game selection is top notch, but I ended up winning over 15,000 one day. I complied with the verification process and sent them everything they needed. It took them 2 weeks to process the only deposit I have received which was for 3,980. That was credited to my account on Tuesday the 15th. I submitted another withdrawal request for another 4K on Tuesday and it once again got kicked out. They now are claiming that my account needs to be verified again after I already sent all of the documents needed to withdraw. I feel like they are stalling, and I would like to know how I can collect the rest of my winnings. Thank you.

Read the casino review

5 Responses

User icon
ThePOGG
May 18, 2018

Hi NyNy106 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
NyNy106
May 18, 2018

Thank you they have also wiped out all of my authorization forms that I gave them 2 weeks ago. I have them saved and resent them to their security department.

User icon
ThePOGG
May 25, 2018

Hi NyNy106,

The operator informs us that you should have received another instalment. Can you confirm?

Thanks,

ThePOGG

User icon
ThePOGG
June 1, 2018

Hi NyNy106,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
June 8, 2018

Hi NyNy106,

If we haven't heard from you by Friday the 15th of June I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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Agreement

NyNy106 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

May 18, 2018

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.