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21Dukes – Pending withdrawal and no support

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our 21Dukes Casino Review.

Player's Complaint

I have had a withdrawal pending review since the 14 th sep, im fully verified and have made previous deposits, i have also sent emails to accounts asking why it is still pending with no reply, the online support said to email accounts. And ends the chat. Its a bitcoin pay out it takes about 3 min. 8 days still pending is a very long time i just want my bitcoin paid out

Read the casino review

3 Responses

ThePOGG
Sep 21, 2020

Hi willowiz - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 2nd of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Oct 02, 2020

Hi willowiz,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Oct 08, 2020

Hi willowiz,

If we haven't heard from you by Friday the 16th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

willowiz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21 Dukes
  • Curacao eGaming
  • Fifth Street

September 21, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.