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21Dukes - Withdrawal Issues

Ruling

Resolved - 21Dukes Casino have confirmed that this player has been paid and the player has confirmed receipt of their funds.

Read our 21Dukes Casino Review.

Player's Complaint

I have been attempting to withdraw from this casino for approximately 2 months and they are just stalling me by telling me that my card needs verification. I have had my withdraw bounce back several times.

Read the casino review

6 Responses

User icon
ThePOGG
June 29, 2019

Hi veryfrustrated - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
VeryFrustrated
June 29, 2019

Thank you so much. Please let me know if you need any screenshots of my correspondence with 21 Dukes. I am happy to provide them.

User icon
VeryFrustrated
July 4, 2019

Hi. Is there any progress on my complaint? Thank you.

User icon
ThePOGG
July 16, 2019

Hi VeryFrustrated,

Apologies for the delay - there was a temporary breakdown in lines of communication with this operator.

I have been informed that your payment was issued on the 11th of July and should take a maximum of 7 business days to reach you (Monday the 22nd). I would appreciated it if you could let us know when you receive your funds.

Thanks,

ThePOGG

User icon
VeryFrustrated
July 17, 2019

21 Dukes have deposited my withdrawal into my account. Thank you very much for your help guys!

User icon
ThePOGG
July 19, 2019

Hi VeryFrustrated,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

VeryFrustrated consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 21 Dukes
  • Curacao eGaming
  • Fifth Street

June 29, 2019

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