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21nova – doesn’t want to pay me

Ruling

Found for the Player - 21Nova casino have made clear that they will not discuss complaints with this service. They cited the Data Protection Act as their justification for this as they have done in the past. We made clear that the DPA does not prevent them discussing a player's account as long as they have permission from the account holder. As such there's nothing we can do to help this player.

Read our 21Nova Casino.

Player's Complaint

I won some money on 21Nova, after I made a deposit with skrill, however when I withdrew they asked me to give them a bank details so they can process my withdrawal via bank transfer. I did about a week ago and they still haven't paid me. My email is [EDIT] and my username is [EDIT]

Read the casino review

3 Responses

ThePOGG
Jul 03, 2016

Hi gibanor12 - welcome to ThePOGG.com!

I'll contact 21Nova and see what I can find out for you.

Thanks,

ThePOGG

ThePOGG
Jul 11, 2016

Hi gibanor12,

In response to your email - no we have not yet had a response from 21Nova. I've contacted them again this morning.

Thanks,

ThePOGG

ThePOGG
Jul 13, 2016

Hi gibanor12,

I've had a response from 21Nova. Unfortunately they've committed to continuing their policy on non-discussion of player complaints with this service and have asked us to direct you back to either their customer service department or their UKGC appointed Alternative Dispute Resolution service IBAS.

I'd recommend contact IBAS about this issue as there's nothing further we can do to assist you.

Sorry,

ThePOGG

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