ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

Privacy Policy
We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

21nova - doesn't want to pay me

Ruling

Found for the Player - 21Nova casino have made clear that they will not discuss complaints with this service. They cited the Data Protection Act as their justification for this as they have done in the past. We made clear that the DPA does not prevent them discussing a player's account as long as they have permission from the account holder. As such there's nothing we can do to help this player.

Read our 21Nova Casino.

Player's Complaint

I won some money on 21Nova, after I made a deposit with skrill, however when I withdrew they asked me to give them a bank details so they can process my withdrawal via bank transfer. I did about a week ago and they still haven't paid me. My email is [EDIT] and my username is [EDIT]

Read the casino review

3 Responses

User icon
ThePOGG
July 3, 2016

Hi gibanor12 - welcome to ThePOGG.com!

I'll contact 21Nova and see what I can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
July 11, 2016

Hi gibanor12,

In response to your email - no we have not yet had a response from 21Nova. I've contacted them again this morning.

Thanks,

ThePOGG

User icon
ThePOGG
July 13, 2016

Hi gibanor12,

I've had a response from 21Nova. Unfortunately they've committed to continuing their policy on non-discussion of player complaints with this service and have asked us to direct you back to either their customer service department or their UKGC appointed Alternative Dispute Resolution service IBAS.

I'd recommend contact IBAS about this issue as there's nothing further we can do to assist you.

Sorry,

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Recommended Casinos

High Roller Casinos

Agreement

gibanor12 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 3, 2016

United States country flag