21Prive - The casino does not want to send the money in my account and has suspended the account
Ruling
Found for the Casino - Unless deposited funds are explicitly stated as exempt from bonus restrictions, bonus restrictions apply to wagers placed with deposited funds.
Read our 21Prive Casino Review.
Player's Complaint
The problem is, I have an amount in my account, which was suspended at my request because this casino follows a dangerous policy, which is either you lose or you will not take your profit. I tried to contact support three days ago and they said that the amount will be sent within 24 hours and nothing happened when I return to them they say that the request is with a special team and this team will process the request even though I did not commit any violation
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Hi omardata - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 24th of September let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG