24VIP - missing funds

Ruling

Found for the Casino - 24VIP have shown that the contested play occurred from the player's IP. It's your responsibility to keep your account details secure.

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Player's Complaint

There is $1496 missing from my account at 24vipcasino.com

On march 20th, i desposited $75 with a 100% bonus with no max cashout.

i cleared the play-through and had $1996 lef.

On March 28 they had finally accepted all my documents for verification and requested $500 which is their max request. I had $1496 left in the account.

On April 4th i saw that i had received the $500 paoyout by bitcoin.

I was happy until i saw that the remaining $1496 had disappeared. They say it was lost playing slots, but that is not true. I didnt play anything. When i asked for the play history they said they would look into it, but sent me nothing.

They have promised me an email but ive heard nothing after 4 days of asking them what is going on.

Please help me get the $1496 that is owe to me by 24 vip casino.

My username is [EDIT].

Thanks..

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