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24VIP - missing funds

Ruling

Found for the Casino - 24VIP have shown that the contested play occurred from the player's IP. It's your responsibility to keep your account details secure.

Read our 24VIP Casino Review.

Player's Complaint

There is $1496 missing from my account at 24vipcasino.com

On march 20th, i desposited $75 with a 100% bonus with no max cashout.

i cleared the play-through and had $1996 lef.

On March 28 they had finally accepted all my documents for verification and requested $500 which is their max request. I had $1496 left in the account.

On April 4th i saw that i had received the $500 paoyout by bitcoin.

I was happy until i saw that the remaining $1496 had disappeared. They say it was lost playing slots, but that is not true. I didnt play anything. When i asked for the play history they said they would look into it, but sent me nothing.

They have promised me an email but ive heard nothing after 4 days of asking them what is going on.

Please help me get the $1496 that is owe to me by 24 vip casino.

My username is [EDIT].

Thanks..

Read the casino review

2 Responses

User icon
ThePOGG
April 15, 2019

Hi ricky80 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
April 19, 2019

Hi ricky80,

Unfortunately there's nothing we can do to help you here. I've spoken to the operator and they've provide the access logs for the sessions in question. As play took place on from the same IP as previous sessions. As such, if this play wasn't you, it was someone who has your log in details and was accessing from your internet connection.

ThePOGG

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Agreement

ricky80 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 24VIP

April 15, 2019

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