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32Red - Blocked account

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our 32Red Casino Review.

Player's Complaint

I have held an account with 32 Red for 6 weeks I have deposited over £12k in this time and withdrawn 10k. I have played many casino games and placed a lot of sports bets. Yesterday without any notification my account was blocked. I contacted them and they said they are reviewing my account. In this 6 weeks they have asked for no identification, proof of address, proof of funds etc deposit me offering these on live chat on two occasions. I simply now want to withdraw my £264 and wait until the other bet settles win or lose. I have a feeling this has been done to prevent me cashing out the big bet. Any help would be greatly appreciated. Thank You

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4 Responses

User icon
ThePOGG
October 21, 2020

Hi vendoire86 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
October 30, 2020

Hi vendoire86,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
November 4, 2020

Hi vendoire86,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
November 13, 2020

Hi vendoire86,

If we haven't heard from you by Friday the 20th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Vendoire86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 32Red
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • 32Red plc

October 21, 2020

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