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32Red – Blocked account

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our 32Red Casino Review.

Player's Complaint

I have held an account with 32 Red for 6 weeks I have deposited over £12k in this time and withdrawn 10k. I have played many casino games and placed a lot of sports bets. Yesterday without any notification my account was blocked. I contacted them and they said they are reviewing my account. In this 6 weeks they have asked for no identification, proof of address, proof of funds etc deposit me offering these on live chat on two occasions. I simply now want to withdraw my £264 and wait until the other bet settles win or lose. I have a feeling this has been done to prevent me cashing out the big bet. Any help would be greatly appreciated. Thank You

Read the casino review

4 Responses

ThePOGG
Oct 21, 2020

Hi vendoire86 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of October let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Oct 30, 2020

Hi vendoire86,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Nov 04, 2020

Hi vendoire86,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Nov 13, 2020

Hi vendoire86,

If we haven't heard from you by Friday the 20th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

vendoire86 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 32Red
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • 32Red plc

October 21, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.