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32red - linked account

Ruling

Found for the Player - Not only have 32Red refused to discuss this complaint, but they seem to be behaving in a fashion actively intended to frustrate the mediation process.

Read our 32Red Casino Review.

Player's Complaint

I opened the account and received £10 free spins with a wager of ×50 I done that and ended up with £400.40 and tryed to withdrawal and they took it off me saying there was a linked account. I have never had an account before but they wernt listening to me and they have removed the funds from my account

Read the casino review

2 Responses

ThePOGG
July 2, 2019

Hi ross1993 - welcome to ThePOGG.com!

The 32Red group of operators are as a rule non-cooperative with complaints submitted via this service. While we will try to contact the operator on your behalf, the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
July 12, 2019

Hi ross1993,

I've spoken to the 32Red team regarding this issue. Sadly they are not willing to talk to us regarding this issue. In fact, there team were keen for us to direct you back to their own support to resolve this issue but were strangely unwilling to contact you to pro-actively to address the situation.

Sadly, all we can recommend at this stage is that you contact 32Red's ADR IBAS.

Sorry we could not be of further help!

ThePOGG

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Agreement

ross1993 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 32Red
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • 32Red plc

July 2, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.