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32Red - Self exclude complaint


Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our 32Red Casino Review.

Player's Complaint


I’m [EDIT] and writing this formal letter to 32Red Casino regarding self exclude complaint, which was not followed from your company on my request. I have emailed many times to you guys to self exclude my self from gambling, and you did not just didn’t follow my rights, but kept offering bonuses which I took and after that I deposited much more money that I can’t afford.

So to this result I have lost all my savings To your company (which should have been stopped when I asked to self exclude from your site) and you didn’t follow, as your Terms and Conditions states, you should follow immediately if customer wants to self exclude himself.

I am asking for full refunds of my deposited transactions between opening account and closing to this day.

Also I have played many NetEnt slots which is should be restricted as I am register account UK holder.

Looking forward to your reply.

Kind regards,

Read the casino review

1 Responses

User icon
October 3, 2022

Hi samas24 - welcome to!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!


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samas24 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 32Red
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • 32Red plc

October 3, 2022

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