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4Crowns - Withdrawal not paid out for 4 months

Ruling

Found for the Player - Despite our repeated efforts to contact 4Crowns Casino to discuss this issue we have received no response whatsoever from the operator.

Read our 4Crowns Casino Review.

Player's Complaint

I submitted a withdrawal on the 5th august they said it would be 7-21 working days this then didn’t get paid out after my account and everything has been verified. They returned the funds back into my account twice and told me to resubmit the withdrawal, which I did. This is still pending and I have chased again seen as though this was last submitted on the 5th November and they are saying they have no jurisdiction on behalf of the finance team and nothing can be done to speed up the process. This has been going on since the 5th August

Read the casino review

3 Responses

User icon
thepogg
December 20, 2022

Hi shannan22 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. 4Crowns Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
January 15, 2023

Date – 15/01/2023

This complaint has been checked. Word is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
January 21, 2023

Hi shannan22,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

shannan22 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 4 Crowns
  • 4 Crowns Casino Ltd

December 19, 2022

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