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666 – £3500 dissappears

Ruling

Found for the Casino - The casino access records demonstrate that the play in question took place from the same device as all other play on the account.

Read our 666 Casino Review.

Player's Complaint

I won £3500 when i log in another day £0.02 was left in my account.

I contacted support and they block my account and send me by email that i played to 0.I showed them proof as im recording my games...

Now its 2 weeks and always when i contact them they say its in review at the moment ... 2 weeks the same!!!

Read the casino review

2 Responses

ThePOGG
Mar 10, 2019

Hi msstandard - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
Mar 22, 2019

Hi msstandard,

We have reviewed this issue with the operator and unfortunately we cannot uphold your claim.

System records demonstrate that the play in question took place on the same device as your other playing sessions and from the same IP range that you ordinarily accessed the site from. The bet sizing was in line with your historic play. In short if the play was not you it was someone who had access to your device and account information. The operator can not be held responsible for the security of your device and account information.

Sorry we cannot be of further help.

ThePOGG

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Agreement

msstandard consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 666 Casino
  • Malta Gaming Authority
  • Curacao eGaming
  • United Kingdom Gambling Commission
  • Imperium Network Solutions Limited

March 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.