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6Black – Time out delay tactic

Ruling

Found for the Player - Despite our repeated efforts to contract 6Black to discuss this issue we have received no response whatsoever from the operator.

Read our 6Black Casino Review.

Player's Complaint

I have a gambling problem for some time now .never really won much .played this casino at the point i won over 2000 euro this past thursday i withdrew and asked via chat for a 7 day cool off so i would not be tempted to reverse the withdrawal .a simple time out was refused i was asked to send an email asking for one which i did.in the meantime i reversed and played to the point i was at 3200 today .i went back on chat today asked why im still waiting for time out i was told it would now be next week. Over 5 days is a stall tactic and it worked as i lost the lot this is my fault i know as i have a problem .they are not acting with due dilligence regarding responsible gambling.this why im complaining and feel should honor some of the winnings .thankyou

[EDIT]

Read the casino review

2 Responses

ThePOGG
Jan 07, 2020

Hi toonarmy48 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. 6Black do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Feb 04, 2020

Hi toonarmy48,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no response whatsoever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

toonarmy48 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 6Black
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

January 4, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.