Resolved - After some short delays due to technical issues, 77Jackpot paid this player in full.
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Not sure if this site can help me but lets try.
77Jackpot casino send me some welcome offer with nice bonus and i sign in and make small 25€ deposit and get 50€ bonus.
I start spin some slots little by little and win something nice, my credit grow up to about 200€. Ok, i think maybe i can soon cashout something and search if i see how much i have to wager more. I found my account/ balance section and there i see that i still have 1543€ wager requirement. It start from 1750€. ( 35 x 50€) and sounds little bit too much but it is ok, i keep on spin some slots. I raise my bet some 1-1,50€ euro per spin and keep spinning maybe 2 hours end about 700€ credit and count my head at maybe it is soon enough. I go check my account/ balance again if i can withdrawal already but surprisingly i see totally same amount 1543€ to wager still!!
I ask from support service chat if they know why this wager not come down. After wait long time they answer, it is normal, them wager system updated only after 24 hours.
Ok, thats sound weird but it is ok. I feel lucky and keep on spinning now 1,80€-3,00€ per spin maybe 2-3 hours more, ending finally about 450€ and think now i stop and wait this 24 hour and cashout then. Wager way way more then this 1750€, maybe 4000-5000€.
Next day i check my wager requirement and there is still same 1543€, i wait one more day, nothing fixed still. I ask then some my casino account manager Jim Carling if he can help and correct this. He answer me at i wager only 207€ i still have to wager 1543€. I explain for him everything at they have some problem with this wager count engine and can you please fix it. Next day he answer again that he ask from some tech and they check some logs and yes, i still have to wager 1543€.
Frustrated... But funniest things happen when keep waiting him next move, i spin some small amount spins with my winning what wait on account and later check my wager requirement again and now it is about 1680€ :) I ask this Jim, how can my wager requirement grow up if i play more but he dont answer anymore...
Now my credit is about 503€ and have to wager almost all my bonus wager req before i can cashout. This mission looks like impossible now without some help. So can you do something about this casino ?
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77Jackpot - Wager count error
Posted by jamethai
February 20, 2016
jamethai consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 20, 2016