77Jackpot - Wager count error

Ruling

Resolved - After some short delays due to technical issues, 77Jackpot paid this player in full.

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Player's Complaint

Hi!

Not sure if this site can help me but lets try.

77Jackpot casino send me some welcome offer with nice bonus and i sign in and make small 25€ deposit and get 50€ bonus.

I start spin some slots little by little and win something nice, my credit grow up to about 200€. Ok, i think maybe i can soon cashout something and search if i see how much i have to wager more. I found my account/ balance section and there i see that i still have 1543€ wager requirement. It start from 1750€. ( 35 x 50€) and sounds little bit too much but it is ok, i keep on spin some slots. I raise my bet some 1-1,50€ euro per spin and keep spinning maybe 2 hours end about 700€ credit and count my head at maybe it is soon enough. I go check my account/ balance again if i can withdrawal already but surprisingly i see totally same amount 1543€ to wager still!!

I ask from support service chat if they know why this wager not come down. After wait long time they answer, it is normal, them wager system updated only after 24 hours.

Ok, thats sound weird but it is ok. I feel lucky and keep on spinning now 1,80€-3,00€ per spin maybe 2-3 hours more, ending finally about 450€ and think now i stop and wait this 24 hour and cashout then. Wager way way more then this 1750€, maybe 4000-5000€.

Next day i check my wager requirement and there is still same 1543€, i wait one more day, nothing fixed still. I ask then some my casino account manager Jim Carling if he can help and correct this. He answer me at i wager only 207€ i still have to wager 1543€. I explain for him everything at they have some problem with this wager count engine and can you please fix it. Next day he answer again that he ask from some tech and they check some logs and yes, i still have to wager 1543€.

Frustrated... But funniest things happen when keep waiting him next move, i spin some small amount spins with my winning what wait on account and later check my wager requirement again and now it is about 1680€ :) I ask this Jim, how can my wager requirement grow up if i play more but he dont answer anymore...

Now my credit is about 503€ and have to wager almost all my bonus wager req before i can cashout. This mission looks like impossible now without some help. So can you do something about this casino ?

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8 Responses

ThePOGG

February 20, 2016

Hi jamethai - welcome to ThePOGG.com!

I need some basic information before I can look into this issue further.

Firstly - specifically what games were you playing?

Secondly - we need your username and email address at 77Jackpots?

This group have a very negative history both generally and with this site specifically so I will state in advance that I think it's unlikely that we'll be able to help you, though I will do my best.

Thanks,

ThePOGG

jamethai

February 20, 2016

Hi! Yes, i read all over about this casinos bad history and just try now if somehow i can take my winning. At least i can share warning to other players how this group treat players. Ok, all my wager i make normal slots, no poker etc. Most of spins i do Boomanji and Dr Jekyll and Mr Hyde slots. Username and email address what i use on casino is [EDIT] And [EDIT] Thanks for you help! ( trying) Jarmo

ThePOGG

February 22, 2016

Hi jamethai,

My contact at 77Jackpot is currently out of the office due to personal circumstances, but my understanding of the situation - and I stress I could be wrong - is that 77Jackpot are acknowledging that their system has only recorded 10% of the wagering you've done. The response I received was short and could be interpreted in other ways, so I've asked them to get back to me with a more detailed response once they return to the office.

I'll let you know when I know more.

ThePOGG

ThePOGG

February 22, 2016

Update - if I'm right you should be able to withdraw your funds now. Have a go and let me know what happens.

Thanks,

ThePOGG

jamethai

February 24, 2016

Hi!

Talk with my account manager on casino and he promise make withdrawal manually today. Cannot do it by myself by them website yesterday and today i cannot even log in anymore... but looks like they wanna solve mistake what they done. I updated here when my winning arrived.

Thanks

ThePOGG

February 24, 2016

Hi jamethai,

That's great to hear. Thanks for the update and make sure you let me know if you need us to speak to them again.

All the best,

ThePOGG

jamethai

February 26, 2016

Money come to my bank account today. Thanks for you help. I feel like without this and couple other website complain they dont wanna investigate and fix this wager error. So, this can close now Thank you,

ThePOGG

February 29, 2016

Hi jamethai,

Thanks for letting me know. I'm glad you got your funds.

ThePOGG