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7bit - Casino not able to cashout winnings because of technical error

Ruling

Resolved - A technical issue with a withdrawal at 7Bit Casino has been resolved and the player has confirmed that they have now received their funds.

Read our 7Bit Casino Review.

Player's Complaint

Hey there,

I played on 10th May 2019 at 7bit and won an higher amount at 7bit Casino. My bonus is wagered and my account is verified. I used my credit card for deposit, so they only offered me that method to withdraw what is fine for me. I requested it and during that process an error occured. I tried to withdraw my funds again and I had to realize that the credit card withdrawal option was gone. I thought that might be just a bug so I contacted the live chat and from now on everything went south!

The first one from livechat didn't even listen and gave me the "clear cache and cookies..:" speech. A day after I got someone who listened to my issue and told me to get back to me via email. Roughly a week later I still haven't received an email so I contacted the livechat again. After I had to explain the entire situation again, I've got transfered to the supervisor. Old story, they will contact me via email. After a third time of this process I finally received an email with instructions what to do. I had to send them a screenshot what I did and I've got told that that they get back to me via email (obviously). This is roughly 1,5 weeks ago from now on and nothing happened. Since them they are telling me that it is an technical issue and the manager has to find a solution and they get back to me.

7bit Casino is not interested in giving me an update about the entire situation at all, they can't give me a timeframe or give me at least the feeling that they are really working on a solution. Everytime when I am contacting them I need to explain the entire story over and over again to listen to the same old story "this is a technical issue and the manager...".

I am highly concerned that 7bit Casino is not even trying to solve my problem and won't pay out my funds of roughly 2500€. I tried everything to help them, I have been responsive and showed a lot of patience in this matter. I don't know any further and hope for third party assistance.

Thank you!

Read the casino review

5 Responses

User icon
ThePOGG
June 2, 2019

Hi ratzinga - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
June 7, 2019

Hi ratzinga,

I've spoken to 7Bit Casino and been informed that your withdrawal has been processed. We'd appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
June 14, 2019

Hi ratzinga,

Have you received your funds?

Thanks,

ThePOGG

User icon
Ratzinga
June 14, 2019

Hi ThePOGG,

sorry for the late reply. I can confirm that 7bit solved the problem and cashed out.

Thank you very much for your assistance!

Best regards,

Ratzinga

User icon
ThePOGG
June 19, 2019

Hi Ratzinga,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

Ratzinga consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 7Bit
  • Curacao eGaming
  • Softswiss N.V.

June 2, 2019

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