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888 - closed account

Ruling

Found for the Player - Despite our repeated efforts to contact 888 to discuss this issue we have received no response whatsoever from the operator.

Read our 888 Casino Review.

Player's Complaint

I opened my account in 888sport and went through the verification process. I made a deposit of 1200 GBP with my debit card and I placed one double bet which become winning. Now my balance is 4770 GBP. After I made my bet my account was blocked and after a short correspondence with 888sport support I was told that my account was closed and would remain so. Im not able to withdraw my money. They have been confiscated, which is completely unacceptable! Hope to able to help me with my case. Thanks in advance!

Read the casino review

3 Responses

User icon
thepogg
July 25, 2021

Hi djakomaci8 - welcome to ThePOGG.com!

Specifically what reason did the operator give you for non-payment?

Thanks,

ThePOGG

User icon
djakomaci8
July 26, 2021

Hi,

This is the only reason that 888sports give me:

“Please note that as previously advised your account has failed our routine security checks which have led us to discontinue your membership.”

User icon
thepogg
August 22, 2021

Hi djakomaci8,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

djakomaci8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 888
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Cassava Enterprises (Gibraltar) Limited

July 22, 2021

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