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888 – I cannot receive the bonus

Ruling

Found for the Player - As has become standard for this group of operators, 888 have offered no response to this complaint what-so-ever.

Read our 888 Casino Review.

Player's Complaint

The casino tricked and promised bonuses, but denied paying them. I have fulfilled all the conditions for receiving a bonus, according to the rules of http://888-external-ru.custhelp.com/app/answers/detail/a_id/4254. Casino does not indicate what specific rule I violated. The latest letter from the casino said 'We noticed some schemes in your gaming activities that don 't match our philosophy of rewarding players for their loyalty'. I think it 's not enough to deny a bonus.

The casino mentions that I broke the casino philosophy. I don 't understand what is casino philosophy mean? There is no "philosophy" section on the site.

All players must be in equal standing and must be informed of rules or philosophy. Otherwise, it could be considered discrimination against me.

I ask you to study my case attentively. I came for fair play and pleasure, spent my funds and and hoped to get a bonus. I ask the casino to return my bonus of 275$.

Read the casino review

2 Responses

ThePOGG
Sep 03, 2019

Hi baha - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Oct 04, 2019

Hi baha,

Unfortunately after repeated efforts to contact 888 we have received no response what-so-ever. At this juncture we have no reasonable grounds to believe this position will change in the near future.

All we can suggest is that you contact the Gibraltar Gambling Commission.

Sorry we cannot be of further help.

ThePOGG

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Agreement

baha consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • 888
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Cassava Enterprises (Gibraltar) Limited

September 3, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.