888 - I cannot receive the bonus
Ruling
Found for the Player - As has become standard for this group of operators, 888 have offered no response to this complaint what-so-ever.
Read our 888 Casino Review.
Player's Complaint
The casino tricked and promised bonuses, but denied paying them. I have fulfilled all the conditions for receiving a bonus, according to the rules of http://888-external-ru.custhelp.com/app/answers/detail/a_id/4254. Casino does not indicate what specific rule I violated. The latest letter from the casino said 'We noticed some schemes in your gaming activities that don 't match our philosophy of rewarding players for their loyalty'. I think it 's not enough to deny a bonus.
The casino mentions that I broke the casino philosophy. I don 't understand what is casino philosophy mean? There is no "philosophy" section on the site.
All players must be in equal standing and must be informed of rules or philosophy. Otherwise, it could be considered discrimination against me.
I ask you to study my case attentively. I came for fair play and pleasure, spent my funds and and hoped to get a bonus. I ask the casino to return my bonus of 275$.
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the casino review
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Hi baha - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG