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99 Slots Machines - Bonus completed

Ruling

Found for the Player - As is standard for the Real Vegas group, we have received no response to this complaint from 99 Slot Machines and the player hasn't been paid.

Read our 99 Slot Machines Casino Review.

Player's Complaint

THEY REFUSE TO UPHOLD TERMS AND CONDITIONS OF THEIR RECENT 1000 SPINS PROMO!

http://www.realvegasonline.com/1000spins

1/1/2017 Chat Window

https://server.iad.liveperson.net/hc/40700056/?cmd=file&file=printTranscript&site=40700056&sessionkey=H8969604006203141790­86b8a24435664c09bf533384f... 1/4

Please wait for a site operator to respond. You are now chatting with '[CASINO REP]' 

[CASINO REP]: Hello.  How may I assist you? that is not so: hello [CASINO REP]

[PLAYER]: can you please tell me if there is anything i can do to speed up my withdraw? i would really appreciate it. :)

[CASINO REP]: may I have your log in ID please? that is not so: [EDIT]

[CASINO REP]: hold on please.

[PLAYER]: thank you

[CASINO REP]: Your winnings came from the bonus code 1000FREE that bonus is for Achilles games only. in  your record you played it on other slots games, that makes your winnings invalid. 

[PLAYER]: that is not true

[PLAYER]: ? my name changed

[PLAYER]: how

[PLAYER]: anyways

[PLAYER]: i completed the bonus

[PLAYER]: on just achillies

[PLAYER]: then after the bonus

[PLAYER]: i didnt have enough money to withdraw

[PLAYER]: so i played other games

[PLAYER]: till i was up high enough for withdraw

[PLAYER]: it even was offering me other bonuses to play

 

[PLAYER]: the terms say 1000x1 achillies and thats it

[PLAYER]: i did so

[PLAYER]: it does not say any more or any less

[PLAYER]: i would be much appreciative if you uphold the agreement

[CASINO REP]: it is showing on your record.

[PLAYER]: sir... 

[PLAYER]: then you should sese

[PLAYER]: see

[PLAYER]: that i only played achillies

[PLAYER]: for 1000 $1 games

[PLAYER]: after that yues

[PLAYER]: yes

[PLAYER]: i did play but not until that bonus was complete

[PLAYER]: i was well aware and I asked ahead of time

[PLAYER]: that only achillies

[CASINO REP]: The bonus is only for Achilles. if you play it on other games it will breach the terms

[PLAYER]: could be played and i did just that

[CASINO REP]: I'm sorry, your winnings is not valid

[PLAYER]: but i didnt play the bonus on other games sir

[CASINO REP]: what you can do right now

[PLAYER]: i played 1000 straight games of achillies while the bonus was active

[CASINO REP]: is give you another chance to play the game

[PLAYER]: then i took my winnings from the bonus after it was complete

[CASINO REP]: since your winnings are no longer valid. 

[PLAYER]: and i played other games

[CASINO REP]: we will give you another chance to play and win.

[PLAYER]: to win more

[PLAYER]: but the bonus was complete

[CASINO REP]: what you need to do is

[CASINO REP]: cancel your withdrawal

[PLAYER]: i read the entire terms and conditions

[PLAYER]: i never played any otehr game before that is not so: the bonus

[PLAYER]: i played 1000x1 games of achillies

[CASINO REP]: then we will remove your balance and credit you back the $25 you deposit

[PLAYER]: then thats when i played other games sir

[PLAYER]: thats the gods honest truth and if you are saying otherwise you are a liar

[PLAYER]: and i will not be ok with it

[PLAYER]: thats false advertising

[CASINO REP]: you can play again with the $25 you deposited. if you win on that, then you can still request for cashout that is not so: i will save this chat

[PLAYER]: no

[CASINO REP]: The bonus has its terms

[PLAYER]: i will report this

[CASINO REP]: that it is only playable on  slots games

[PLAYER]: yes  i read them

[PLAYER]: i only played slots

[PLAYER]: one slot

[PLAYER]: achillies while the bonus was active

[PLAYER]: i asked

[PLAYER]: before i played

[CASINO REP]: I Mean in specific slots game called achilels

[CASINO REP]: achilles

[PLAYER]: yes

[PLAYER]: i did

[PLAYER]: 1000x1

[PLAYER]: games

[PLAYER]: then it was over i wonm

[PLAYER]: won

[PLAYER]: sir

[PLAYER]: i couldnt play any other games while the bonus was active

[CASINO REP]: after completing the game then you can cashout if you have won

[PLAYER]: because then i wouldntr get my 1000 games in

[CASINO REP]: not continue playing with other games

[PLAYER]: i am 1000 percent possible

[PLAYER]: 1000 positive

[PLAYER]: because i read all of it

[CASINO REP]: I'm sorry but right now, nothing I can do. your winnings are not valid.

[PLAYER]: i asked live chat

[PLAYER]: and i stuck to the plan

[CASINO REP]: please cancel your withdraw so that we can credit you back the $25

[PLAYER]: why are my winnings not valid

[PLAYER]: i you cheated me Your chat transcript will be sent to [EDIT] at the end of your chat.

[PLAYER]: i read it

[CASINO REP]: Once you breached any terms of the casino, winnings will not be valid for cashout.

[PLAYER]: http://www.realvegasonline.com/1000spins  

[PLAYER]: i didnt breach

[PLAYER]: i read this

[PLAYER]: i studied it

[PLAYER]: i played 1000x1 games of achillies

[PLAYER]: completed the bonus that is not so: and went about with my winnings and now

[CASINO REP]: please cancel your withdraw so that we can credit you the $25 and you can start playing

[PLAYER]: no Clark: is there anything else I can assist you with?

[PLAYER]: i refuse to be taken advantage of and lied to

[PLAYER]: im reporting you

[PLAYER]: i want proof 

[CASINO REP]: follow the terms, so that winnings will be valid

[PLAYER]: i did

[PLAYER]: i know i did

[PLAYER]: 1000 percent sure

[PLAYER]: i have it cached on my computer

[PLAYER]: the times

[CASINO REP]: Like I said you played other slots aside from Achilles. that breached the terms of the bonus.

[PLAYER]: but the bonus was over sir

[PLAYER]: how could i breach the bonus when it was over and completed?

[PLAYER]: where does it say in the terms you cant play again on any other game after the bonus was complete

[CASINO REP]: still only for achilles. after completing the 1000 spins, whatever you balance you have that is the amount you cashout

[PLAYER]: what?

[CASINO REP]: but then you played other games

[PLAYER]: thats not in the terms and conditions

[PLAYER]: you are falsley advertising

[CASINO REP]: That is the terms of the 1000FREE bonus.

[CASINO REP]: you should have contacted us if you are not sure of it before you started playing

[PLAYER]: i will have this to the attention of every company or corporation you contract with to make your site possible and v isa

[PLAYER]: you breached your own terms and condtions

[PLAYER]: i did contact yu

[PLAYER]: you

[PLAYER]: befoer

[PLAYER]: i played

[PLAYER]: so your scam

[CASINO REP]: I have explained to you already. NOthing more I can do

[PLAYER]: is going to be banned

[PLAYER]: well sir

[CASINO REP]: is there anything else I can assist you with?

[CASINO REP]: Thank you. Good Bye.

[PLAYER]: you are false advertising and praying on people who dont know any better and stealing their money

that is not so: i am letting you know i am printing this that is not so: and sending it in

[PLAYER]that is not so: for rev

Read the casino review

2 Responses

User icon
ThePOGG
January 2, 2017

Hi xcalaba - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator that are unlicensed, non-responsive to complaints posted at this site and well known for non-payment issues. As such it's very unlikely that we'll be able to do anything to help you.

Nevertheless I'll try to contact the operator.

Thanks,

ThePOGG

User icon
ThePOGG
January 27, 2017

Hi xcalaba,

Unfortunately after repeated efforts on our end we've received no response what-so-ever from 99 Slot Machines.

As 99 Slot Machines are unregulated there's not even anywhere else we can suggest you try.

Sorry we couldn't be of more help!

ThePOGG

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xcalaba consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 2, 2017

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