1/1/2017 Chat Window
https://server.iad.liveperson.net/hc/40700056/?cmd=file&file=printTranscript&site=40700056&sessionkey=H896960400620314179086b8a24435664c09bf533384f... 1/4
Please wait for a site operator to respond. You are now chatting with '[CASINO REP]'
[CASINO REP]: Hello. How may I assist you? that is not so: hello [CASINO REP]
[PLAYER]: can you please tell me if there is anything i can do to speed up my withdraw? i would really appreciate it. :)
[CASINO REP]: may I have your log in ID please? that is not so: [EDIT]
[CASINO REP]: hold on please.
[PLAYER]: thank you
[CASINO REP]: Your winnings came from the bonus code 1000FREE that bonus is for Achilles games only. in your record you played it on other slots games, that makes your winnings invalid.
[PLAYER]: that is not true
[PLAYER]: ? my name changed
[PLAYER]: how
[PLAYER]: anyways
[PLAYER]: i completed the bonus
[PLAYER]: on just achillies
[PLAYER]: then after the bonus
[PLAYER]: i didnt have enough money to withdraw
[PLAYER]: so i played other games
[PLAYER]: till i was up high enough for withdraw
[PLAYER]: it even was offering me other bonuses to play
[PLAYER]: the terms say 1000x1 achillies and thats it
[PLAYER]: i did so
[PLAYER]: it does not say any more or any less
[PLAYER]: i would be much appreciative if you uphold the agreement
[CASINO REP]: it is showing on your record.
[PLAYER]: sir...
[PLAYER]: then you should sese
[PLAYER]: see
[PLAYER]: that i only played achillies
[PLAYER]: for 1000 $1 games
[PLAYER]: after that yues
[PLAYER]: yes
[PLAYER]: i did play but not until that bonus was complete
[PLAYER]: i was well aware and I asked ahead of time
[PLAYER]: that only achillies
[CASINO REP]: The bonus is only for Achilles. if you play it on other games it will breach the terms
[PLAYER]: could be played and i did just that
[CASINO REP]: I'm sorry, your winnings is not valid
[PLAYER]: but i didnt play the bonus on other games sir
[CASINO REP]: what you can do right now
[PLAYER]: i played 1000 straight games of achillies while the bonus was active
[CASINO REP]: is give you another chance to play the game
[PLAYER]: then i took my winnings from the bonus after it was complete
[CASINO REP]: since your winnings are no longer valid.
[PLAYER]: and i played other games
[CASINO REP]: we will give you another chance to play and win.
[PLAYER]: to win more
[PLAYER]: but the bonus was complete
[CASINO REP]: what you need to do is
[CASINO REP]: cancel your withdrawal
[PLAYER]: i read the entire terms and conditions
[PLAYER]: i never played any otehr game before that is not so: the bonus
[PLAYER]: i played 1000x1 games of achillies
[CASINO REP]: then we will remove your balance and credit you back the $25 you deposit
[PLAYER]: then thats when i played other games sir
[PLAYER]: thats the gods honest truth and if you are saying otherwise you are a liar
[PLAYER]: and i will not be ok with it
[PLAYER]: thats false advertising
[CASINO REP]: you can play again with the $25 you deposited. if you win on that, then you can still request for cashout that is not so: i will save this chat
[PLAYER]: no
[CASINO REP]: The bonus has its terms
[PLAYER]: i will report this
[CASINO REP]: that it is only playable on slots games
[PLAYER]: yes i read them
[PLAYER]: i only played slots
[PLAYER]: one slot
[PLAYER]: achillies while the bonus was active
[PLAYER]: i asked
[PLAYER]: before i played
[CASINO REP]: I Mean in specific slots game called achilels
[CASINO REP]: achilles
[PLAYER]: yes
[PLAYER]: i did
[PLAYER]: 1000x1
[PLAYER]: games
[PLAYER]: then it was over i wonm
[PLAYER]: won
[PLAYER]: sir
[PLAYER]: i couldnt play any other games while the bonus was active
[CASINO REP]: after completing the game then you can cashout if you have won
[PLAYER]: because then i wouldntr get my 1000 games in
[CASINO REP]: not continue playing with other games
[PLAYER]: i am 1000 percent possible
[PLAYER]: 1000 positive
[PLAYER]: because i read all of it
[CASINO REP]: I'm sorry but right now, nothing I can do. your winnings are not valid.
[PLAYER]: i asked live chat
[PLAYER]: and i stuck to the plan
[CASINO REP]: please cancel your withdraw so that we can credit you back the $25
[PLAYER]: why are my winnings not valid
[PLAYER]: i you cheated me Your chat transcript will be sent to [EDIT] at the end of your chat.
[PLAYER]: i read it
[CASINO REP]: Once you breached any terms of the casino, winnings will not be valid for cashout.
[PLAYER]: http://www.realvegasonline.com/1000spins
[PLAYER]: i didnt breach
[PLAYER]: i read this
[PLAYER]: i studied it
[PLAYER]: i played 1000x1 games of achillies
[PLAYER]: completed the bonus that is not so: and went about with my winnings and now
[CASINO REP]: please cancel your withdraw so that we can credit you the $25 and you can start playing
[PLAYER]: no Clark: is there anything else I can assist you with?
[PLAYER]: i refuse to be taken advantage of and lied to
[PLAYER]: im reporting you
[PLAYER]: i want proof
[CASINO REP]: follow the terms, so that winnings will be valid
[PLAYER]: i did
[PLAYER]: i know i did
[PLAYER]: 1000 percent sure
[PLAYER]: i have it cached on my computer
[PLAYER]: the times
[CASINO REP]: Like I said you played other slots aside from Achilles. that breached the terms of the bonus.
[PLAYER]: but the bonus was over sir
[PLAYER]: how could i breach the bonus when it was over and completed?
[PLAYER]: where does it say in the terms you cant play again on any other game after the bonus was complete
[CASINO REP]: still only for achilles. after completing the 1000 spins, whatever you balance you have that is the amount you cashout
[PLAYER]: what?
[CASINO REP]: but then you played other games
[PLAYER]: thats not in the terms and conditions
[PLAYER]: you are falsley advertising
[CASINO REP]: That is the terms of the 1000FREE bonus.
[CASINO REP]: you should have contacted us if you are not sure of it before you started playing
[PLAYER]: i will have this to the attention of every company or corporation you contract with to make your site possible and v isa
[PLAYER]: you breached your own terms and condtions
[PLAYER]: i did contact yu
[PLAYER]: you
[PLAYER]: befoer
[PLAYER]: i played
[PLAYER]: so your scam
[CASINO REP]: I have explained to you already. NOthing more I can do
[PLAYER]: is going to be banned
[PLAYER]: well sir
[CASINO REP]: is there anything else I can assist you with?
[CASINO REP]: Thank you. Good Bye.
[PLAYER]: you are false advertising and praying on people who dont know any better and stealing their money
that is not so: i am letting you know i am printing this that is not so: and sending it in
[PLAYER]that is not so: for rev
Hi xcalaba - welcome to ThePOGG.com!
Unfortunately you've chosen to play with an operator that are unlicensed, non-responsive to complaints posted at this site and well known for non-payment issues. As such it's very unlikely that we'll be able to do anything to help you.
Nevertheless I'll try to contact the operator.
Thanks,
ThePOGG