Ace Pokies - Permanent Closure Ignored
Found for the Casino - Unless you explicitly inform an operator that you are closing your account due to gambling problems, your closure will not be treated as a self-exclusion.
Read our Ace Pokies Casino Review.
Hi, I requested for my account to be permanently closed on 4th December 2018 via email. This request was ignored which is a violation of the basic responsible gambling.
Source: AskGamblers: The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately.If the operator allows you to deposit and play during this period, for which your account was supposed to be suspended and closed, then the case could be considered as a serious violation of the basic responsible gaming policy. You are then within your powers to insist on a full refund for the stated period if the money was lost.
I wanted to my account closed to control my gambling and I was let down by this casino. Weak moments come in and you spend more and I believe the casino took advantage here.
I brought this up with the casino and they have ignored me. But FINALLY closed my account!! I have requested that all funds since my request for closure be returned to me
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