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Ace Pokies - Self exclusion
Ruling
Resolved - Both the submitting complainant and Ace Pokies Casino have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
I was allowed to reopen my account after self excluding for a gambling addiction. I asked to reopen my account and was told it's not possible my account was revoked. After a few drinks the next night I went on to chat and asked to reopen my account. I sent an email saying I don't have a gambling problem even though it's obvious I do, many times on chat I said I couldn't pay my rent, I lost too much money.. I said I needed to self exclude for a gambling problem and I didn't want to risk the money I won it needed to be paid out. I was allowed to reopen and lost around 1300. This site does not practicing responsible gaming practices.
3 Responses
Please close this dispute. There is no longer any dispute.
Hi Katrina,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
Katrina consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Ace Pokies
February 24, 2020
Hi katrina - welcome to ThePOGG.com!
Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.
Thanks,
ThePOGG