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Ace Pokies - Self exclusion

Ruling

Resolved - Both the submitting complainant and Ace Pokies Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Ace Pokies Casino Review.

Player's Complaint

I was allowed to reopen my account after self excluding for a gambling addiction. I asked to reopen my account and was told it's not possible my account was revoked. After a few drinks the next night I went on to chat and asked to reopen my account. I sent an email saying I don't have a gambling problem even though it's obvious I do, many times on chat I said I couldn't pay my rent, I lost too much money.. I said I needed to self exclude for a gambling problem and I didn't want to risk the money I won it needed to be paid out. I was allowed to reopen and lost around 1300. This site does not practicing responsible gaming practices.

Read the casino review

3 Responses

ThePOGG
February 24, 2020

Hi katrina - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

Katrina
February 26, 2020

Please close this dispute. There is no longer any dispute.

ThePOGG
February 28, 2020

Hi Katrina,

Thanks for letting us know - it is appreciated!

ThePOGG

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Katrina consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Ace Pokies

February 24, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.