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Admiral Casino - Closed account

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

Read our Admiral Casino Review.

Player's Complaint

Hi,

I self excluded from gambling through gamstop early in the year - a few months after the exclusion had ended i rang you gamstop and had them remove it.

I then signed up for admiral casino and provided them with ID/Proof or address.

They then emailed me to say my account was active etc.

i deposited a total of £125 and won £800 which i tried to withdraw.

rather than allow the withdrawal they closed my account and refused to give me any reason other than rule 9 prohibited play and have refunded my £125 deposits.

I have emailed them with proof that my exclusion had been removed but they are just ignoring me and won't give me any further information.

I would appreciate help in recovering the remainder of my winnings and having my account reopened

Thankyou

Read the casino review

1 Responses

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thepogg
October 18, 2022

Hi francg28 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 18k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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francg28 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

October 17, 2022

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