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African Palace - Casino Not Paying

Ruling

Resolved - The operator inform us that a payment plan has been agreed and the player is no longer responding to our enquiries so we consider this issue Resolved.

Read our African Palace Casino Review.

Player's Complaint

Made withdrawal of $12009 on 29th April after winning on slots at African Palace casino. Online support said I was all ready to go and that all withdrawals are processed in 1-5 business days. After 3 weeks of silence they asked for documentation which I sent immediately. After another 2 weeks of silence, my withdrawals have disappeared from the cashier. And after a total of 6.5 weeks as of today, I am still not paid.

Casino staff and support email just keep repeating the same 'runaround' terms like 'you will be paid soon', 'rest assured', 'your withdrawal is escalated', etc. They refuse to call me and give any legitimate reason for delay or when I may be paid.

Read the casino review

4 Responses

ThePOGG
June 14, 2017

Hi dkoudrin - welcome to ThePOGG.com!

Unfortunately you've chosen to play with an operator that's effectively unregulated, has been non-responsive to player complaints submitted to this service previously and who has previously engaged in non-payment of players resulting in their Blacklist status.

While we will try to contact the operator, I need you to understand from the outset that the likelihood that we can help you is low.

Thanks,

ThePOGG

ThePOGG
August 4, 2017

Hi dkoudrin,

I've spoken to the operator and they've informed me that they'd arranged a "payment plan" with you and that the first instalment was paid yesterday.

Can you confirm the above?

Thanks,

ThePOGG

ThePOGG
August 14, 2017

Hi dkoudrin,

Can you confirm the above?

Thanks,

ThePOGG

ThePOGG
August 22, 2017

Hi dkoudrin,

If we haven't heard from you by Friday the 1st of September I'll assume this issue is resolved and close this complaint.

Thanks,

ThePOGG

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Agreement

dkoudrin consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 14, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.