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African Palace - Pending withdrawals not processed

Ruling

Found for the Player - African Palace casino have strung us along for months, failed to meet payment promises and are now non-communicative. This is happening across a large number of complaints totalling to hundreds of thousands in value - we consider this group VERY high risk for players.

Read our African Palace Casino Review.

Player's Complaint

The Casino,

didn t paid me, for several month, last month however they paid me around 500€ at leat.

The made a lot promises that they will pay but did not keep them.

Maybe you can help me in this matter.

Kind regards

[EDIT]

Read the casino review

3 Responses

ThePOGG
March 21, 2018

Hi tobmasta - welcome back!

Unfortunately it is unlikely we will be able to do anything to help you. This group of operators are our 2nd most complained about group this year, they haven't resolved a single complaint, and they are all payment complaints like yours. Essentially it looks like this operator are having serious issues paying players.

We'll contact the operator for you, but if this gets resolved its not going to happen quickly.

Thanks,

ThePOGG

tobmasta
April 5, 2018

Hi thank you.

Did reach anything so far !?

ThePOGG
April 6, 2018

Hi tobmasta,

Unfortunately we've got seven different players all complaining about this group and over the course of the last 5 months we've been unable to make any significant progress with any of them.

The sad reality here is that we don't feel that our interventions are making any difference at this point and given that one of the complainants has been waiting on payment since January 2017 (!!!) and the operator's rep has not provided any explanation for the hold up of any of these payments - in fact we haven't had any new information on any of these complaints in over 6 weeks - we have no choice but to conclude that this operator is either struggling to meet its payment obligations or simply does not intend to pay.

At this point a warning has to be issued to other players about this group.

I'm sorry we couldn't be of more help this issue and if the operator do come back to us I'll ensure you are informed asap.

ThePOGG

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Agreement

tobmasta consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

March 21, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.