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Agent No Wager - non-payment

Ruling

Found for the Player - Despite our repeated efforts to contact Agent No Wager to discuss this issue we have received no response whatsoever from the operator.

Read our Agent No Wager Casino Review.

Player's Complaint

I really need help with this casino. I have winnings of 500 euro which they have made impossible to withdraw. I have jumped through multiple hoops just to get my account verified, it must have taken a month to do this. When I eventually was allowed to withdraw, after many many unjustified failed attempts, I was hit with an email saying the withdrawal was rejected by my bank!!! I checked with the bank and they said this was false. I tried to withdraw the funds again but then received a message saying I needed to deposit even more funds and also turn over these funds many times before I could again withdraw. This led me to give up until now. I have the energy to fight them again and do not want this scam website to steal my hard earned money. Please please help me.

Read the casino review

2 Responses

User icon
thepogg
August 30, 2022

Hi erneman82 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Agent No Wager do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
September 17, 2022

Hi erneman82,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

erneman82 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Agent No Wager
  • Cerberlot N.V.

August 29, 2022

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