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Agent No Wager - Refusing to accept my withdrawel

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Agent No Wager Casino Review.

Player's Complaint

I've requested to withdraw 400 euros from the casino account to my bank account on numerous occasions. I'm getting nowhere. They keep rejecting my requests, but keep telling me that there's issues

Read the casino review

3 Responses

User icon
thepogg
July 24, 2021

Hi Klouiseh1 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As a UK citizen you should only be playing with operators that hold a UKGC license. Agent No Wager Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Specifically what reason has the operator given for non-payment?

Thanks,

ThePOGG

User icon
thepogg
August 1, 2021

Hi Klouiseh1,

I'm follow-up on the above?

Thanks,

ThePOGG

User icon
thepogg
August 8, 2021

Hi Klouiseh1,

If we haven't heard from you by Friday the 21st of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Klouiseh1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Agent No Wager
  • Cerberlot N.V.

July 24, 2021

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