All British - non-payment of withdrawal

Ruling

Found for the Casino - This player simply needs to contact their bank to obtain the bank statements that the operator has requested.

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Player's Complaint

In March and November 2019 I deposited cash using two different credit or debit cards with this casino. I didn't win and there was no balance left. Last week, a year later, I deposited £80 with my current debit card. Lost most of this but withdrew the balance of £30. All British Casino wanted ID documents, they initially rejected scans of my passport, card and utility letter. They wanted photos instead. Provided these but now they insist on bank statements for over a year ago to prove the deposits I made on these two old cards saying they were legally bound verify any cards used on the account. I do not have these cards any more. They expired a long time ago and I do not even know what cards they were(at that time you could use a credit card and I had several) I have even tried to look online at old bank statements but they do not go back that far. Is it fair and a legal requirement that I should produce proof of old cards as it appears I cannot. They certainly didn't ask me to verify these cards when they took deposits from them a year ago. Can you please help me to get this casino to pay the £30 they owe me?

Kind regards,

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