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All British - Took away my visa withdrawal.

Ruling

Found for the Casino - All gambling operators retain the right to select the method of payment for security reasons or technical difficulties.

Read our All British Casino Review.

Player's Complaint

This casino took away my withdrawal option as soon as I had a big win I have pictures to prove this and they lied and said I have to do it via bank transfer because it was over £5000 but all I wanted to withdraw was £5000 and they still never let me also I had a subject access request and they took away the first chat log that was said they tried to hide this because you can clearly she her telling me I can not withdraw to visa and lieing

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1 Responses

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ThePOGG
March 12, 2021

Hi kirtys88 - welcome back.

All operators retain the right, within their terms of use, to use a different payment method to the method of deposit. This may be enforced for a number of technical or security based reasons. You have agreed to this at point of registration.

All we can suggest is that you work with the operator's support to find a payment method that will work for both parties.

If you believe that the operator has not complied with a SAR request, you need to file a complaint with the ICO.

Sorry we cannot be of more help.

ThePOGG

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Agreement

kirtys88 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • All British
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

March 12, 2021

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