All Slots – No responsible gaming practices
Found for the Casino - We have significant reason to believe that both the key emails and the screenshots this player sent through were fake. As such we will take no further part in the representation of this individual or their claim.
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I deposited 20k and won 47000. Went immediately onto live chat and requested that my account be locked until after my full payout was processed. I received confirmation email stating that the payout would be processed and my account would remain locked until after my full payout was processed. Advised customer service online chat I can't risk to play anymore online or afford to lose my payout and make subsequent deposits.
Received email confirmation that my request to lock account until after payment is made.
I logged into my account 2 days later to ask for my account to be unlocked again assuming that my payout was flushed and no longer pending.
They unlocked my account while my withdrawal was still being processed and I play and lost 47k plus 19k more.
Tied to get refund but they refuse.
I have been onto live chat and asked about policies and procedures and have confirmed in chat that they are responsible for putting notes on the account to prevent it from being reopened, that would set deposit limit to 0.00 and that if a customer request for this service they are unable to reopen the account prior to the full payment being processed even if the customer request for the account to be unlocked.
They refuse to refund or mediate directly with me.
I have all copies of communication request and chats but still no luck with resolution
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