AllBritish – Verification and witholding funds.
Resolved - This player appears to have been able to resolve their issue without our intervention. As such we consider this issue to be resolved.
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I signed up to and deposited at allbritishcasino. I won £1000 and requested a withdrawal which was pending. I was asked to provide documentation to verify my identity which I provided a driving licence, bank statement and car insurance bill to verify I am who I say I am as per their terms and conditions. After contacting chat to get my account verified and my withdrawal processed I was told it is their right as stated in their terms and conditions to request a telephone verification. I was not comfortable with this and told them I would be uncomfortable speaking on the phone and was told my account would not be able to be reopened and verified fully without this. I have supplied all legal documents so a telephone conversation should not be necessary as the documentation proves I am the account holder and the funds are mine which are now being witheld from me.
Allbritishcasino do not adhere to their own stated verification process and mislead account holders by asking for other verification methods that are not required as per their terms and conditions.
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