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Amunra - $40 not credited to my account

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Amunra Casino Review.

Player's Complaint

I used my visa debit to deposit $40. It said thank you for using us when the transaction was completed. But the money was never put into my account. So I looked on my transaction history in the casino and it says discarded. So I looked at my bank account to see if the money was taken out. It was. So I contacted chat. All I got was a runaround with no cooperation. They wanted a screenshot of the approved transaction. Now tell me. Why would I screenshot the accepted deposit when it looked like there was no problem. They want the transaction number etc. How would I even get that? This is absurd. I want the $40 credit into my casino account t immediately.

Read the casino review

4 Responses

User icon
thepogg
June 11, 2021

Hi chalyscia - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
June 20, 2021

Hi chalyscia,

Can you please provide bank statements between the date of the deposit - showing the funds being taken from your account - until today? You can send them to [email protected].

Thanks,

ThePOGG

User icon
thepogg
June 27, 2021

Hi chalyscia,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 4, 2021

Hi chalyscia,

If we haven't heard from you by Friday the 16th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

chalyscia consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

June 9, 2021

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