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Amunra - dont pay

Ruling

Resolved - Amunra Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Amunra Casino Review.

Player's Complaint

Hi, Casino wont pay withdrawals and it has been 15 days now since withdrawal. They say in chat always just to wait and wait. seems like doing it on purpose with no reason

Read the casino review

5 Responses

User icon
thepogg
November 23, 2021

Hi miukumauku - welcome to ThePOGG.com.

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
thepogg
November 27, 2021

Hi miukumauku,

Our understanding is that your withdrawal has been paid. We would appreciate it if you could confirm when you receive your funds.

Thanks,

ThePOGG

User icon
thepogg
December 4, 2021

Hi miukumauku,

Have you received your funds?

Thanks,

ThePOGG

User icon
thepogg
December 11, 2021

Hi miukumauku,

If we haven't heard from you by Friday the 24th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
thepogg
December 11, 2021

Hi miukumauku,

If we haven't heard from you by Friday the 24th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

miukumauku consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 23, 2021

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