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AmunRa - how IT posssible

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our Amunra Casino Review.

Player's Complaint

Hello, I would like to specify that I am a user of Amunra.com, my name is [EDIT] registered with the email address [EDIT] at Amunra.com, I won the amount of 17000euro I fulfilled all the obligations (identity verification, documents, session game, withdrawal check and all the others) today is 9 days since I wait to receive my money, the first withdrawal of 500 euros was approved by email and returned to the game account, after that I waited 3 days I received versions different but no answer how and when I will receive my money, I am postponed every day by the Amunra staff, I do not think it is normal such a thing, I see a lot of complaints to them, I received an answer that I did not receive money because a technical error of theirs, but the strange fact is that I do not receive my money and this is very strange, I do not know if it makes sense to play or risk if within 10 days I did not receive money from them ... you you have me Did he trust you to play or deposit money?

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4 Responses

User icon
ThePOGG
July 24, 2020

Hi tothalex25 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 7th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
August 7, 2020

Hi tothalex25,

Are you still experiencing any issues?

Thanks,

ThePOGG

User icon
ThePOGG
August 13, 2020

Hi tothalex25,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
August 20, 2020

Hi tothalex25,

If we haven't heard from you by Friday the 28th of August I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

tothalex25 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

July 24, 2020

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