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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.
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Hello, I would like to specify that I am a user of Amunra.com, my name is [EDIT] registered with the email address [EDIT] at Amunra.com, I won the amount of 17000euro I fulfilled all the obligations (identity verification, documents, session game, withdrawal check and all the others) today is 9 days since I wait to receive my money, the first withdrawal of 500 euros was approved by email and returned to the game account, after that I waited 3 days I received versions different but no answer how and when I will receive my money, I am postponed every day by the Amunra staff, I do not think it is normal such a thing, I see a lot of complaints to them, I received an answer that I did not receive money because a technical error of theirs, but the strange fact is that I do not receive my money and this is very strange, I do not know if it makes sense to play or risk if within 10 days I did not receive money from them ... you you have me Did he trust you to play or deposit money?
Hi tothalex25,
Are you still experiencing any issues?
Thanks,
ThePOGG
Hi tothalex25,
I'm following-up on the above?
Thanks,
ThePOGG
Hi tothalex25,
If we haven't heard from you by Friday the 28th of August I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
tothalex25 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
July 24, 2020
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Disclaimer:
The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.
Hi tothalex25 - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 7th of August let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG