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AmunRa - stopped paying me

Ruling

Resolved - Amunra Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Amunra Casino Review.

Player's Complaint

I won 7000€ of the Amun Ra casino. I sent the documents they asked and they said that they will pay me 1000€ per week. They paid 3 first weeks normally but now they havent paid for two weeks. So i have recived 3000€ but 4000€ is still missing since i won 7000€. They also said many times that they will pay me this week but i didnt recive any money. They dont respond to my emails either.

Read the casino review

5 Responses

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ThePOGG
October 25, 2020

Hi kasinohuijarit - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you?

Thanks,

ThePOGG

User icon
ThePOGG
November 8, 2020

Hi kasinohuijjarit,

Our understanding is that your withdrawals will now be processed in line with the instalment policy. Please update us as you receive your funds.

Thanks,

ThePOGG

User icon
ThePOGG
December 2, 2020

Hi kasinohuijjarit,

Have you received your funds?

Thanks,

ThePOGG

User icon
ThePOGG
December 13, 2020

Hi kasinohuijjarit,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 19, 2020

Hi kasinohuijjarit,

If we haven't heard from you by Friday the 1st of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

kasinohuijjarit consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Amunra Casino
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 25, 2020

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