Amunra - Violation of the duty of supervision in the case of gambling addiction

Hi Lola968 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

With regard to the responsible gambling aspects of your claim, unless there is a significant reason that the operator would be expected to know of your addition, they would not have been expected to prevent your play. Is there any such reason?

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

Dear Pogg Team,

thank you very much for your friendly reply! I really value that you take time to answer even though you don't seem to be able with my actual issue.

If this case goes to court, then I'm pretty sure that I can prove that the operator could and should have recognized my addiction.

If a player deposits such large sums of money in such a short window of time, then it can be assumed that that player is addicted. This is even more the case, since an operator of an online casino has already dealt with the subject of gambling addiction and knows how to assess the behavior of gambling addicts. That is why I am convinced that it would have been the duty of the casino operator AmunRa to prevent me from paying the amounts.

Hi Lola968,

So is it reasonable to assume that you have not asked for a self-exclusion or time out and you have not said anything while communicating with the operator that would indicate that you are a gambling addict or are in a significant negative emotional state?

While I understand your feelings regarding the deposited funds, the truth is that are (in an international context) many players that will deposit similar amounts or more without considering themselves gambling addicts. What is affordable to you may be vastly more than others can afford. What is afforable to some other people may be vastly more than you can afford. Deposit totals by themselves are not a deciding factor in an operator's evaluation of a player's activity. They are certainly something that should be taken into consideration during such an evaluation, but they are not grounds to restrict a player on their own.

Thanks,

ThePOGG

Hi Lola968,

I'm following-up on the above?

Thanks,

ThePOGG

Hi Lola968,

If we haven't heard from you by Friday the 18th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG