Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Dear Ladies and Gentlemen,
due to gambling addiction I was playing at the Amunra Online Casino. There I made deposits of 9400 Euros within 2 days.
As you are probably familiar with such problems and gambling problems you might know,that when you have a 'blackout' you cannot control what you doing at all. Playing online makes it even easier to make such deposits.
As you might also know,according to German law,it is not legal to provide online Casinos here. Still,Amunra,knowing that I am living in Germany,didn't keep me from depositing that high amount of money.
I contacted the Casino asking to at least give me back half of the money that I deposited while having a 'blackout'. Unfortunately without success. Rather,the support told me that it is not in their responsibility to make sure that people that live in Germany do not play online.
Casinos,that are/will be officially allowed in Germany do not at all allow such a high deposit within two days!
I hope you can help me solving this issue. I contacted a lawyer,as well as psychological help to overcome the addiction. Though I would like to keep things simpler and with less bureaucratic effort for both sides to leave this chapter behind me and move forward.
Your help would thereby be highly appreciated.
Sincerely and best regards from Germany,
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Amunra - Violation of the duty of supervision in the case of gambling addiction
Posted by Lola968
May 20, 2021
Lola968 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 20, 2021