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Argo Casino - Haven't withdrawn my money since March 2022

Ruling

Found for the Player - Despite our repeated efforts to contact Argo Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Argo Casino Review.

Player's Complaint

They have not withdrawn funds since March 2022. I made a withdrawal using bitcoin in March and split the amount into 3 applications. The casino canceled the withdrawal after 2-3 months. Since then, neither the casino chat nor the technical support by email has been in touch. I have no information what to do in this case. I wrote a complaint on the Rating Bookmakers website, the complaint was ignored by the casino.

Read the casino review

6 Responses

User icon
thepogg
August 11, 2022

Hi alterburn,

What has the operator told you about this matter? Please quote.

Thanks,

ThePOGG

User icon
alterburn
August 11, 2022

Hello, the POGG team.The bookmaker does not respond to my requests. The chat on the bookmaker's website does not answer me, they do not answer me by e-mail.

User icon
thepogg
August 11, 2022

Hi alterburn,

We understand that the operator will no longer respond to your Live Chat requests. Please quote what they told you when this issue first occurred.

Thanks,

ThePOGG

User icon
alterburn
August 14, 2022

For the first time, the problem with the withdrawal of funds arose around February. I tried to change the withdrawal methods, also tested the cryptocurrency. I even managed to verify the crypto wallet with the help of technical support, but when I asked why withdrawal requests were not being processed, they initially answered that they had delays due to the workload of the financial department, and then they completely ignored me.

I quote a letter:

- Your ArgoCasino account -

Dear [EDIT].

There are currently delays in processing withdrawals. This delay is objective. Accurate information about the timing is not available at the moment. We are interested in the fastest processing, therefore, we can assure that the casino is doing everything possible to pay out the winnings. Thank you for your understanding and patience.

If you have any additional questions, you can contact us at [email protected] or via Live Chat.

Respectfully,

ArgoCasino Support Service

User icon
thepogg
September 3, 2022

Hi alterburn,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

User icon
alterburn
September 3, 2022

It is sad.

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Agreement

alterburn consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Argo
  • Curacao
  • JOC Solutions Limited

August 10, 2022

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