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Avalon78 - 78 free spins never awarded, support not replying
Ruling
Resolved - Both the submitting complainant and Avalon78 Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Avalon78 Casino Review.
Player's Complaint
Dear Sir/Madam,
Avalon78 promises that new players get 78 free spins upon depositing €20 of more, so this is what I did and the bonus was awarded.
Now when I clicked the button to activate the bonus it kept on “activating” without doing anything so I sent a message to support via their site. I got a confirmation that it was sent but hem heard nothing for a few days so sent a message again, still nothing.
This is now more then a week ago and the bonus has been expired in the meantime.
I felt the level of support very disappointing and am wondering how we can solve this?
I appreciate any efforts taken.
Best regards,
3 Responses
Thank you for the help provided. I was awarded free spins on a different game, which I was able to activate just fine. This one can be resolved. Have a great day ahead! Best regards, [EDIT]
Hi Sdny20,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
Sdny20 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Avalon 78
- Malta Gaming Authority
- N1 Interactive Ltd
April 29, 2020
Hi sdny20 - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG