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Avalon78 - Refund

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Avalon78 Casino Review.

Player's Complaint

I deposited 50e on Avalon. I didn't activate my account and decided to close it because I don't have any receipts for my home address. I don't have any receipts and now I can't get my money back because I want to send my bills with my home address. I want to get my money back as soon as possible I'm angry. that something like this is happening and I feel cheated

Read the casino review

4 Responses

User icon
thepogg
March 10, 2022

Hi hitman44 - welcome back.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

You will need to provide proof of address before the operator will be able to return your funds. If you are not currently receiving your utility bill posted to your address, contact your banking provider and ask them to post out a statement to your address.

Thanks,

ThePOGG

User icon
thepogg
April 9, 2022

Hi hitman44,

Have you provided the requested proof of address?

Thanks,

ThePOGG

User icon
thepogg
April 16, 2022

Hi hitman44,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
April 23, 2022

Hi hitman44,

If we haven't heard from you by Friday the 6th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

hitman44 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Avalon 78
  • Malta Gaming Authority
  • N1 Interactive Ltd

March 10, 2022

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