Avalon78 - Refund

Hi hitman44 - welcome back.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

You will need to provide proof of address before the operator will be able to return your funds. If you are not currently receiving your utility bill posted to your address, contact your banking provider and ask them to post out a statement to your address.

Thanks,

ThePOGG

Hi hitman44,

Have you provided the requested proof of address?

Thanks,

ThePOGG

Hi hitman44,

I'm following-up on the above?

Thanks,

ThePOGG

Hi hitman44,

If we haven't heard from you by Friday the 6th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG