Awesome Spins - *Nektan* not processing payment!
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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Player's Complaint
Hi,
I recently opened and acc with Awesomeness Spins on the recommendation of Chipmonkz Slot (he is refusing to help me)
I have previously made one successful withdrawal from Awesome Spins for £250 - I have since won a further £1000 from non bonus play (roulette and 1 slot) and this casino is letting my withdrawal sit in pending, despite twice sending all requested documents to verify.
Customer service are saying it's the documents departments problem and i am receiving no communication from them? It has been 12 days!
hope you can help me resolve this :(
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Hi incubus_88 - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 27th of November let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG