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B-bets - won't pay last part of win

Ruling

Resolved - After some issues with the final payment, B-Bets investigated, located the issue and corrected so the player has now received their funds.

Player's Complaint

Please see: I couldnt choose B-Bets, so i took 10Bet, cause i couldnt found B-Bets!

Dear ThePogg Team,

in October 2016 i made a withdrawal on b-bets.com (Can´t selecte it on "select a casino). After some Emilas they said they will withdrawal the money part by part. So i received four 1000 Euro payments on my bank account on: 10 and 23. November and 07 and 19. November.

After I asked when my last payment will arrive they told me they send it on 17th of december on my Neteller Account. But it never arrived there. I send them several screenshots and more. After one and a half week im waiting for an answer. All i get from them is that they will ask at their financial department. But i dont receiver any answer.

I would be happy if you can help me.

If you need some screenshots or anything let me know.

Thanks

[EDIT]

Read the casino review

3 Responses

ThePOGG
January 20, 2017

Hi Somewhere87 - welcome to ThePOGG.com!

We'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
January 30, 2017

Hi Somewhere87,

I've spoken to B-Bets and they inform me that they've contacted you and that this issue should now have been resolved. Can you confirm this?

Thanks,

ThePOGG

Somewhere87
February 1, 2017

Hi thank you very much. I got my money after you contacted them. Thank you!

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Somewhere87 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 20, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.